Client Optimization Manager

hace 2 semanas

Mallorca Illes Balears provincia, España Hotelbeds A tiempo completo

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
**Tasks**:
- Ensure Adoption of Commercial Excellence & Projects Initiatives focused on Sales, especially Compass Pro, by providing content and expertise on the training materials, follow up with Sales Regions in scope to ensure implementation is effectively done and new requirements are gathered and implemented- Support Sales Managers and clients’ demand (Core Clients), by analyzing accounts configuration, identifying gaps/opportunities & product display status, drawing conclusions and presenting them to Sales Managers / Clients, ensuring completion/follow up from Sales Manager- Detect One Mapping development requirements, support users / FTP creations, Crawler and adoption by Sales Managers ensuring Core clients are correctly set up- Maintain daily contact with the Sales Community (TAMs & S/KAMs), ensuring optimization tools and reports are adopted through smooth communication flow and continuous feedback for improvement purposes- Represent the Client Optimization department at client meetings if required, which aim to support deepdive optimization requirements and their performance with Hotelbeds, as well as virtual workshops, trade shows in the region in scope

Skills needed:
- Proven experience of 3+ years in tourism industry, being 1+ year within the online accommodation distribution business in optimization-related roles- Relevant experiences in a commercial and analytical role with KPI tracking- Degree in Business Administration or Hospitality Management or similar- Comprehensive knowledge of distribution channels in the hospitality industry- Advanced knowledge of MS Office programs as well as basic knowledge of XML, SQL and JSON- Fluency in Spanish and English, other languages are a plus- Strong presentation skills combined with the ability to summarize and think out of the box- Analytical but creative mindset with high organizational skills

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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