Credit Collections Associate, Brazilian Market
hace 2 semanas
**ABOUT THE ROLE AND THE TEAM**:
Are you a dynamic individual with excellent communication skills? Do you consider yourself to have great mediation abilities and would you say one of your greatest strengths is that you can keep everyone on the same page at all times? Are you looking for a work environment that is multicultural, motivating and rapidly growing?
Great We need someone with your talent.
**RESPONSIBILITIES**:
- Debt collection and debt management
- Customer retention
- **Analyze the client’s current situation, aiming to reach a payment agreement with him/her**:
- Customer support via telephone, making and receiving calls
- Negotiation of payments
- Management of administrative functions associated to the role
- Inclusion and following up with delinquent clients in solvency files
- Closing of resolved complaints, indicating observations and data to be taken into account after each successful action in our CRM.
**SUCCESSFUL CANDIDATES HAVE**:
- Fluency in the Portuguese language, both oral and written.
- Good level of English and Spanish.
- Experience collections management.
- Communication skills as well skills regarding the management of debtor clients.
- A positive attitude towards new challenges and changes.
- High negotiation and retention capabilities, with the ability to identify and develop strategies to improve results.
- Self-organization and productivity skills.
- Results-oriented.
- Ability to work as part of a team.
- Knowledge of office tools and management of corporate CRMs.
- Sales skills
**BENEFITS**:
- Hybrid working
- Private medical insurance with DKV
- Help with your internet bill
- Access to a laptop and mobile phone as a work tool
- 23 days of holidays
- Flexible remuneration (Ticket Restaurant, Ticket transport, Ticket nursery)
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