Credit Collector

As a **Collections Specialist,** you will perform any task related to maximizing collections and minimizing bad debt risk.

**Key Responsibilities**
- Reviewing open accounts for collection efforts
- Conduct collection calls to collect Accounts Receivables
- Mail correspondence to customers to encourage payment of overdue receivables
- Negotiate customer disputes to resolution and documents root cause
- Develop relationships with internal/external customers
- Maintain accurate collection files
- Identify issues attributing to account delinquency and discuss them with the Credit Manager
- Review and monitor assigned accounts and all applicable collection reports
- Provide timely follow-up on payment arrangements
- Participate in process improvement projects, and support other management directives as prescribed

**Qualifications**
- Be fluent in German, English and Spanish.
- Effective business writing and professional communication skills
- Demonstrated effective customer service skills, preferably 1-2 years' experience in collections, including interaction with a large customer base
- Strong communication, problem solving and analytical skills
- Accounts Receivable knowledge/experience is a plus
- Detail oriented
- Knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, RIBA, Checks
- Assertive and able to negotiate with business sales reps and interface with senior management