Credit Collections Associate, Brazilian Market
hace 3 semanas
**SOBRE O POSTO DE TRABALHO E NOSSA EQUIPE**:
Você é uma pessoa dinâmica com excelentes habilidades de comunicação? Você se considera uma pessoa com excelente capacidade de mediação e uma das suas principais virtudes é conseguir que todos estejam sempre de acordo? Você está procurando um ambiente de trabalho multicultural, motivador e de rápido crescimento?
Ótimo Precisamos de alguém talentoso como você.
**RESPONSABILIDADES**:
- Cobrança de dívidas e gestão de pagamentos não efetuados.
- Retenção de clientes.
- Analisar a situação real do cliente, tentando chegar a um acordo de pagamento.
- Atendimento telefônico ao cliente, fazendo e recebendo chamadas.
- Negociação de pagamentos.
- Gerenciamento das funções administrativas associadas ao cargo.
- Inclusão e acompanhamento de clientes inadimplentes em serviços de proteção de crédito. Finalização das reclamações resolvidas, indicando em nosso CRM as observações e dados a serem considerados após cada ação efetiva.
**O QUE BUSCAMOS?**
- Domínio proficiente da língua portuguesa, tanto oral como escrita.
- Bom nível de inglês e espanhol.
- Experiência na gestão de cobranças.
- Habilidades de comunicação e gerenciamento de dívidas de clientes.
- Atitude positiva em relação a novos desafios e mudanças.
- Alta capacidade de negociação e retenção, sendo capaz de identificar e desenvolver técnicas para melhorar os resultados.
- Habilidades de auto-organização e produtividade.
- Orientação a resultados.
- Capacidade de trabalhar em equipe.
- Conhecimento de ferramentas Office e gestão de CRM corporativo.
- Skills comerciais.
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