Customer Service Manager

hace 3 semanas


Madrid, España Adecco A tiempo completo

¿Quieres incorporarte en un laboratorio dermatológico y cosmética para gestionar y coordinar el departamento de Customer Service?
- Estoy trabajando con una laboratorio dermatológico y cosmética multinacional que quiere incorporar de forma indefinida un/a Customer Service Manager, cuya misión será asegurar una excelente experiência de servicio al cliente coordinando y supervisando el equipo a su cargo (2 personas).
- Las funciones que desempeñarás serán:
- Dirigir y supervisar el equipo de atención al cliente para lograr los objetivos fijados, analizando desviaciones y corrigiéndolas.
- Implementar procedimientos dep departamento para asegurar un nível de servicio adecuado en cuanto a la atención al cliente y logística.
- Hacer seguimiento de quejas y reclamaciones de clientes internos y externos, buscando la mejor solución.
- Implementar medidas acciones correctoras en situaciones complejas.
- Monitorizar resultados y control de KPI´s.
- Coordinar con Francia (sede) la implementación de nuevos procesos y sistemas.
- Elaborar reportes y análisis del departamento.

Para poder desarrollar este rol, necesitamos que:
- Que poseas formación universitaria.
- Nível C1 inglés y/o francés.
- Experiência en una posición similar de al menos 2 años.
- Conocimiento avanzado paquete Office y SAP

Te incorporarás en una empresa multinacional donde poder crecer y desarrollarte como profesional. Tu centro de trabajo estará ubicado en Madrid (dentro M30) donde tu horario será de lunes a viernes de 9h a 18h con 2 días de teletrabajo a la semana.
- Si quieres incorporarte en un proyecto ambicioso y retador, esta es tu oportunidad Apúntate



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