Tech Support Analyst

hace 2 semanas


Barcelona, España Clarivate A tiempo completo

Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property.

We are looking for a Technical Support Analyst to join our regional Alma Tier 2 Support team. This is an amazing opportunity to work on Alma. The team consists of nine analysts and is reporting to the Technical Support Manager.

About You - experience, education, skills, and accomplishments- Bachelor’s degree with at least 2 years’ related client service experience, or equivalent combination of education and experience. Career jumpers and young professionals are welcome- Library or Information Science degree or experience in library work and technical customer support- Fluency in English, written and spoken- Ability to work in a team and have a good rapport with others- High analytical abilities and an integrated perspective- Customer orientation- Ability to communicate in both technical and non-technical language with customers and co-workers- Self-motivation and ability to maneuver in a multitasking environment- Independence, initiative, and ability to learn and follow through on tasks- Ability to work under pressure

It would be great if you also had...- High Language skills in other languages- Experience with SQL or Python

What will you be doing in this role?- Investigate and troubleshoot technical issues and product defects- Resolve complex software-related issues by providing technical solutions- Interact with internal departments (development, product management, support teams, etc.)- Communicate directly with customers around the world- Become a knowledge domain expert for Ex Libris Alma software

Product you will be supporting

Ex Libris Alma is a secure, scalable end-to-end library software system for managing the acquisition, sharing, cataloging, and use of all kinds of resources, including physical and electronic books, physical and electronic periodicals, and digital resources.

About the Team

The team investigates and troubleshoots technical issues and product defects, and reports them to the Ex Libris development team. The team works closely with the development teams, Product Management and other Support teams within the company to provide an excellent customer experience.

Hours of Work

This is a Full-Time Permanent contract with all benefits provided in Spain (Medical insurance, Sport/Transportation/Kindergarten discounts, Ticket Restaurant, 30 days vacation, etc). Working hours based around CET.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.



  • Barcelona, España Adamo Telecom Iberia S.A A tiempo completo

    The IT Application Support Analyst will be joining the IT department and the Retail systems & Billing Team and his/her main responsibility will be to provide support for our Business Support systems. The IT Application Support Analyst will be working closely with end users and business stakeholders across the organisation, with the development team and...

  • IT Support Analyst

    hace 3 semanas


    Barcelona, Barcelona, España COTY A tiempo completo

    IT SUPPORT ANALYST - BARCELONAThe newly created role will be part of a new team being built in this brand-new COTY location in the commercial center of Barcelona. As an entry level role in IT this provides a great opportunity for learning, development and growing all aspects of IT skills.RESPONSIBILITIESWe are looking for an IT Support Analyst to join our...

  • IT Support Analyst

    hace 1 mes


    Barcelona, España coty A tiempo completo

    IT SUPPORT ANALYST - BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be...

  • It Support Analyst

    hace 2 semanas


    Barcelona, España Sdi Digital Group A tiempo completo

    IT SUPPORT ANALYST BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be responsible...


  • Barcelona, España EVPassport A tiempo completo

    **About EVPassport**: EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies around the world who place high value on the satisfaction of their customers. Developed with a deep understanding of Enterprise SaaS, our team establishes solutions best fit for your business needs. We operate in the United...


  • Barcelona, España Clarivate A tiempo completo

    Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We are...

  • Business Analyst

    hace 1 semana


    Barcelona, España Ampstek A tiempo completo

    [barcelona, CT], Catalonia, Spain | Posted - 12/09/22 Job Description: Title: Senior Business Analyst Duration: Contract Location: Barcelona, Spain – Hybrid (Weekly once) Need P M /BA profile with strong business/Digital transformation acumen, preferably with business analyst or business consultant background. Liaise with multiple stakeholders...

  • Crm Business Analyst

    hace 1 semana


    Barcelona, España Ampstek A tiempo completo

    JPC - 1557 - CRM Business Analyst / Barcelona [barcelona, CT], Catalonia, Spain | Posted - 11/08/22 Hi Professionals, This is Jason Mathew from Ampstek Ampstek is hiring for contract assignments Job Title: CRM Business Analyst Type: B2B Contract Note:  who has strong knowledge on  CRM Processes knowledge  and Business Analyst ? We are...


  • Barcelona, España Dynatrace A tiempo completo

    Job DescriptionManage global Salesforce.com business application across Sales, Marketing, Finance, Services, and other organizations by resolving production support tickets, treating logged issues, managing users, and coordinating escalations as necessary.Perform Salesforce.com support across all processes related to the deployment of Salesforce Lead,...


  • Barcelona, España Tokio Marine HCC A tiempo completo

    Tokio Marine HCC (TMHCC) is a leading specialty insurance group with offices in the United States, the United Kingdom, Spain, Germany, and many other locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of growth, profitability, and stability, we offer important insurance products that...

  • Partner Success Analyst

    hace 4 semanas


    Barcelona, España Plug and Play Tech Center A tiempo completo

    **WHO WE ARE**: Plug and Play Tech Center is the largest global technology startup accelerator. With 20+ industry specific programs ran annually, we match-make startups with corporate leaders. With over 40 global locations, Plug and Play is searching for new team members to join our growing teams in Madrid and Barcelona. **WHO WE’RE LOOKING FOR**: **HOW...


  • Barcelona, Barcelona, España Dynatrace A tiempo completo

    Company DescriptionDynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and...


  • Barcelona, España Dynatrace A tiempo completo

    Company Description Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and...


  • Barcelona, España Arxada A tiempo completo

    Integrated Operations Analyst Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are...

  • Tech Customer Support

    hace 6 días


    Barcelona, España Foundever España A tiempo completo

    We are looking for someone with a native level of DUTCH to provide technical support for a consulting company in IT, document processes production and office printing solutions. Tareas - telephone management - Technical Support **Requisitos**: - Native Dutch - knowledge of Windows XP/ 7 and 8, Office365, networks and firewalls and previous experience in...

  • Fp&A Analyst

    hace 2 semanas


    Barcelona, España Criteo A tiempo completo

    What You'll Do:The FP&A Analyst is responsible for assisting the broad FP&A team in analyzing the financial performance and position of the company, especially relating to expenses. The FP&A Analyst will also support the budgeting, forecasting, and reporting processes and participate in various central FP&A projects and initiatives. Responsibilities:·...


  • Barcelona, España Recruit 121 Group A tiempo completo

    IT Business Analyst specialising in SAP APO (DP, SNP, PP/DS). To work for a Global In- house company focused on optimising supply chain operations through innovative technology solutions.TasksAs an IT Business Analyst, you'll analyse and optimise supply chain processes using SAP APO modules. Your focus will be on designing business scenarios and use cases...


  • Barcelona, España Recruit 121 Group A tiempo completo

    IT Business Analyst specialising in SAP APO (DP, SNP, PP/DS). To work for a Global In- house company focused on optimising supply chain operations through innovative technology solutions. Tasks As an IT Business Analyst, you'll analyse and optimise supply chain processes using SAP APO modules. Your focus will be on designing business scenarios and use cases...


  • Barcelona, España 1st Executive A tiempo completo

    **Role**: Procurement Analyst Lead (Global) - Raw Materials/Directs **Location**: Barcelona (1 day per week in office) **Salary**: €40-52k + Package **Languages**: English & Spanish - This exciting procurement analyst role offers an experienced analyst the opportunity to join a brilliant team of 7 in Barcelona with a fantastic culture. The role is with a...

  • Business Analyst

    hace 4 semanas


    Barcelona, España Talent Search People A tiempo completo

    Perfiles Diseño (IT) De duración indefinida Barcelona, Spain Completa Salario competitivo - Incorporación inmediata **¿Dónde trabajarás?**: Gran empresa dedicada a la tecnología electrónica integral: interruptores, cableado, iluminación en gral. En el año 2007 han sufrido un proceso de expansión muy importante, en el que incorporaron un total...