Technical Support Analyst
hace 1 mes
Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property.
We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate As first point of contact, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. As a key member of the team, your main purpose is to diagnose and resolve both technical and product functional inquiries. A true self-starter, you will be responsible for proactive, seamless customer service in response to client service requests received via multiple channels for the assigned product family. Collaborating internally with regional departments, you will deliver exceptional service by investigating, reporting, and documenting customer issues and/or enhancement requests while ensuring that both internal and external stakeholders are updated as appropriate. Working closely with senior team members, you will actively participate in discussions to optimize the customer experience.
- About You - experience, education, skills, and accomplishments_
- At least 0-2 years related client service experience
- BS degree or equivalent experience
- Fluency in English, written and spoken
- Ability to work in a team and have a good rapport with others
- High analytical abilities and an integrated perspective
- Customer orientation
- Ability to communicate in both technical and non-technical language with customers and co-workers
- Proven skills with MS Office Suite of products
- Ability to learn new software products quickly and to adapt to changes in delivered services
- Self-motivation and ability to maneuver in a multitasking environment
- Independence, initiative, and ability to learn and follow through on tasks
- Ability to work under pressure
- It would be great if you also had _
- Experience working with libraries or in higher education
- Familiarity with HTML, CSS, SQL and data interchange formats like XML or JSON
- Experience working with Salesforce or Atlassian JIRA
- What will you be doing in this role?_
- Analyzing customer cases and responding promptly to customers on these cases.
- Determining which customer cases should be reported to the Rapido development team as defects.
- Linking customer cases to existing development defects that match the customer's reported issue.
- Handling re-indexing procedures to fix data issues for customers.
- Creating defect reports for the Rapido development team's review in Jira.
- Providing assistance with 'System Down' issues during normal business hours.
Product you will be supporting
Rapido is an integrated digital borrowing solution that acts as an extension of the library collection. Students navigate the borrowing journey in a few clicks without ever leaving the library’s interface. Rapido’s transparent delivery dates let users know whether items will arrive in time for their paper or exam. Rapido extends the collection without extending the library's budget, with automated access to the titles of the resource-sharing Community. The automation of the borrowing and lending processes allows staff to manage a higher volume of requests with less effort.
About the Team
The Rapido Support Team supports Ex Libris’ library resource sharing service
_Rapido_, used by libraries world-wide. The team consists of analyst in Europe, Middle East, Central America and North America, and sits within the larger Ex Libris Support Department, part of Clarivate’s Customer Care organization.
Hours of Work
This is a full-time position hybrid 3 days' per week in the Barcelona office, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
-
Technical Support Analyst
hace 5 días
Barcelona, España Clarivate A tiempo completoWe are looking for a Technical Support Analyst to join our Alma Tier 1 Team in Barcelona, Spain. This is a great opportunity to work on the leading library software Alma. We have a good skill set in Customer Support, and we would like to speak with you if you have experience in analyzing and resolving complex software-related issues. About You - experience,...
-
Technical Support Analyst
hace 1 semana
Barcelona, España Clarivate Analytics A tiempo completoTechnical Support Analyst - ( Life Sciences Librarian ) page is loaded Technical Support Analyst - ( Life Sciences Librarian ) Apply locations Spain - Barcelona time type Full time posted on Posted 3 Days Ago job requisition id JREQ126384 We are looking for a Technical Support Analyst - ( Life Sciences Librarian )to join our global Customer Care team...
-
Technical Support Analyst-1
hace 7 días
Barcelona, España Clarivate A tiempo completoWe are looking for a Technical Support Analyst to join our Alma Tier 1 team in Barcelona, Spain. This is a fantastic opportunity to work on a leading library software, the Alma Platform. We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues. About...
-
Technical Support Analyst
hace 7 días
Barcelona, España Clarivate A tiempo completoWe are looking for a Technical Support Analyst - ( Life Sciences Librarian )to join our global Customer Care team supporting our Life Sciences and Healthcare products. Ensuring customer satisfaction is maintained at a high level will involve ensuring that customer issues are resolved in a timely and efficient manner. Utilizing strong analytical and...
-
Salesforce Global Technical Analyst
hace 2 días
Barcelona, España Bunge Iberica Sa A tiempo completoSelect how often (in days) to receive an alert: Salesforce Global Technical AnalystDate: May 13, 2024 Location: Sant Just Desvern, B, ES, 08960 City : Barcelona Country : Spain (ES) Requisition Number : 33765 Bunge has an exciting opportunity available for a Global Technical Analyst. In this role you will be part of a global team working on...
-
Technical Support Analyst
hace 1 semana
Barcelona, España Clarivate Analytic A tiempo completoWe are looking for a Technical Support Analyst - ( Life Sciences Librarian )to join our global Customer Care team supporting our Life Sciences and Healthcare products. Ensuring customer satisfaction is maintained at a high level will involve ensuring that customer issues are resolved in a timely and efficient manner. Utilizing strong analytical and...
-
Technical Support Engineer
hace 5 días
Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completoImportant multinational manufacturer of processing machinery for the food sector based in Granollers, needs to integrate: TECHNICAL SUPPORT ENGINEER As Technical Support Engineer, you'll be responsible for providing remote technical support and expertise to customers, internal customer support teams and service teams.You will ensure that cases are handled...
-
Technical Support Specialist
hace 1 mes
Barcelona, España Lengow A tiempo completoAll jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of around twenty people of all nationalities. Divided in several teams (functional or technical), the technical support team is responsible for providing technical assistance or solutions to customers encountering issues with our software. The team works closely with developers to...
-
IT Support Analyst
hace 4 semanas
Barcelona, Barcelona, España COTY A tiempo completoIT SUPPORT ANALYST - BARCELONAThe newly created role will be part of a new team being built in this brand-new COTY location in the commercial center of Barcelona. As an entry level role in IT this provides a great opportunity for learning, development and growing all aspects of IT skills.RESPONSIBILITIESWe are looking for an IT Support Analyst to join our...
-
Technical Support Specialist
hace 1 mes
Barcelona, España Lengow A tiempo completoLengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.All jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of...
-
It Support Analyst
hace 4 semanas
Barcelona, España Sdi Digital Group A tiempo completoIT SUPPORT ANALYST BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be responsible...
-
Technical Support Engineer
hace 1 mes
Barcelona, España Palo Alto Networks A tiempo completo**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Customer Support Analyst
hace 4 semanas
Barcelona, España Enverus A tiempo completo**Customer Support Analyst** **Why YOU want this position** Enverus has expanded its solutions in Power & Renewables with the addition of RatedPower. A high growth start up, RatedPower’s technology expands our portfolio of solutions in solar with its cloud-based software that automates and optimizes the feasibility study, analysis, design and engineering...
-
Service Technical Support
hace 1 mes
Barcelona, España SP Industries A tiempo completo**Additional Information**: This is a key role in the company, providing technical support and training and servicing for the full range of SP i-Dosi products supported from the SP i-Dosi Mataró-BN facility. This support extends to internal teams across the world, end users and to the global distributor network. Service and technical training is included...
-
Technical Support Engineer
hace 6 días
Barcelona, España Torq Ltd. A tiempo completoAs a Technical Support Engineer at Torq, you will report to the Sr. Director of Field Engineering. You will play a central role in the Field Engineering team. You will have highly technical peers across all time zones who work collaboratively with you to solve customer problems and share their experiences to achieve the maximum value from our solution.What...
-
Technical Support Engineer
hace 2 días
Barcelona, España Palo Alto Networks A tiempo completoOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking...
-
Technical Support Engineer
hace 2 semanas
Barcelona, España Torq Ltd. A tiempo completoAs a Technical Support Engineerat Torq, you will report to the Sr. Director of Field Engineering. You will play a central role in the Field Engineering team. You will have highly technical peers across all time zones who work collaboratively with you to solve customer problems and share their experiences to achieve the maximum value from our solution. What...
-
Technical Support Engineer
hace 2 semanas
Barcelona, España Torq Ltd. A tiempo completoAs a Technical Support Engineerat Torq, you will report to the Sr. Director of Field Engineering. You will play a central role in the Field Engineering team. You will have highly technical peers across all time zones who work collaboratively with you to solve customer problems and share their experiences to achieve the maximum value from our solution. What...
-
Technical Support Engineer
hace 6 días
Barcelona, España Torq Ltd. A tiempo completoAs aTechnical Support Engineer at Torq, you will report to the Sr. Director of Field Engineering. You will play a central role in the Field Engineering team. You will have highly technical peers across all time zones who work collaboratively with you to solve customer problems and share their experiences to achieve the maximum value from our solution.What...
-
Technical Customer Support
hace 1 mes
Barcelona, España Dynatrace A tiempo completoJob DescriptionWe are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace.As a Remote Technical Customer Support, you will work within our Insights Services...