Senior Salesforce Support Analyst

hace 3 semanas

Barcelona, España Dynatrace A tiempo completo

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Want to be part of a revolution? Already the leader in application monitoring solutions, Dynatrace is redefining the rules of performance with Dynatrace One, its new 3rd generation platform. We are searching for a Senior Salesforce Administrator to support our growing business and advance the value and benefits of information intelligence across our business applications.

Do you have what it takes? Come join our dynamic and growing IT center of excellence

Job Description

  • Manage global Salesforce.com business application across Sales, Marketing, Finance, Services, and other organizations by resolving production support tickets, treating logged issues, managing users, and coordinating escalations as necessary.

  • Perform Salesforce.com support across all processes related to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.

  • Create and manage all aspects of users’ security: profiles, roles, permissions, and sharing rules.

  • Experience writing and maintaining standard helpdesk procedures and documentation.

  • Assist users in creating self-service reports.

  • Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.

  • Provide quality assurance testing of business enhancements and reports on as needed basis.

  • Configure Salesforce maintenance request.

  • Prepare and execute data migrations.

  • Document knowledge base articles and system process flows.

  • Mentor and lead junior-level admins.

  • Learn and support other applications as needed (Varicent, DocuSign, NetSuite, and Zendesk, to name a few).

Qualifications

  • Bachelors’ degree or in the process of a bachelor’s degree preferred.

  • 5-6 years of experience delivering Salesforce application technical services (custom objects & fields, workflow and validation rules, page layouts, reports & dashboards).

  • Prior Management or Team Lead experience.

  • Experience with Salesforce CPQ , preferably with a SaaS-based business.

  • Experience with data tools like Data Loader and Demand Tools preferred.

  • Experience in supporting 1,500+ SFDC users preferred.

  • Experience with other applications, such as Varicent, DocuSign, and Zendesk is a plus.

  • Willingness to participate in Trailhead courses, obtain Salesforce certification(s), and eager to learn new technologies and take on additional responsibilities.

  • An ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.

  • Possess an understanding of commercial sales processes: demand generation, lead, opportunity, contract, sales order, and booking management.

  • Experience with Jira and Confluence.

  • Experience with data management with a focus on attention to detail.

  • Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency.

  • Ability to effectively juggle multiple tasks at the same time.

Additional Information

*What's in it for you? *

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly .

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries .

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow .

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

  • A relocation team that is eager to help you start your journey to a new country , always there to support and by your side.

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation:

  • We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.  

  • Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.

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