IT Field Service Professional

hace 4 semanas

Terrassa, España Donaldson A tiempo completo

Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

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This position will be based in Terrassa (Spain) and 100% at the office.

Key Responsibilities:

- Execute the process around the client equipment support (workstations, laptops, printers, tablets, mobile devices )
- Deployment and operation of management tools to enable automation in deploying new equipment, upgrading and patching existing equipment and produce reports (workstations, Laptops, tablets, mobile device management, printers, manufacturing systems )
- Standardize equipment and SW in the organization - client image (PC, Laptop), printers, mobile phones, support BYOD programs as needed
- Help monitor equipment inventory, and order stock when needed
- Manage the client equipment lifecycle (purchase, build, deliver, upgrade, retire), set the standards and monitor compliance
- Deploy and manage printing / scanning solutions
- Manage client security (patching of clients, define rights on machines, make sure antivirus and FW are operational on clients)
- Asset management of client related equipment
- Work closely with system architect and information security teams in designing and deployment of secure solutions
- Execute Incident, Change, and Root cause ITIL processes
- Primary interface with a location, business unit, or region
- Implement and maintain Security Standards along with standard operational processes
- Assure that service requests and incidents are delivered per SLA and OLA expectations.
- Contributing to the delivery of the Technology Roadmap
- Ensure the compliance of all new infrastructure services with the agreed standards and support the convergence to the new solutions
- Execution of an 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldson’s user productivity devices
- Primary partner with Network and Systems as the infield/on location smart hands

Education and Experience:

- College degree in Computer Science, technical certifications, or equivalent experience is required
- Working knowledge of Microsoft Windows 10 or 11, as well as Microsoft Active Directory, Exchange, and the Office suite.
- CompTIA A+ & CompTIA Net+ certification preferred
- Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
- Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
- Previous ServiceNow experience is a plus
- General knowledge of business telephone system functionalities

**Skills**:

- Spanish & English fluent (both written and spoken)
- Ability to handle many tasks simultaneously
- Excellent follow through and attention to detail
- Strong problem-solving skills and decision-making ability
- Good task management and organizational skills
- A strong dedication to quality customer service, and a working knowledge of service delivery procedures

Why Donaldson?
- You will be part of a multinational company with over 100 years of experience in filtration solutions
- We offer a flexible work schedule (7.30 - 9.30h to 16.30 - 18.30h) from Monday to Friday
- This is a permanent position, and you will work with international colleagues located in different regions
- Daily shuttle service from Plaza España (Barcelona) to our office in Terrassa
- Salary according to your experience; social benefits such as health and life insurance and pension plan are offered after one year seniority
- We provide internal trainings to support you on your professional development (soft and technical skills) - we want that you grow with us :)

LI-GP1

Come make a World of Difference

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

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