Italian Speaking Customer Representative

hace 2 semanas

Barcelona, España Webhelp A tiempo completo

Description

Are you passionate about music, technology, and interested in working for us, one of the largest and most technologically advanced audio companies in the world?

Do you want to work in sunny Barcelona?

Our Company:

- Belongs to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive and financial services.
- Is a multicultural space with employees from over 29 different nationalities.
- Offers a great work environment, modern offices, dynamic and young approach, with true career opportunities.

Description:
As a Technical Service Advisor, you'll work directly with clients to resolve their requests, when possible, in a single telephone call, using the appropriate troubleshooting protocols. You will log and follow-up on orders and requests and deliver high quality customer service on postsales requests on logistics, warranties, refunds, etc.

You're empowered to make the best decision for each situation by thinking creatively, helping customers over the phone and providing an
excellent customer service experience.

**Offer**:

- Full time position, 39 hours per week
- Working schedule: Monday to Friday from 8:55 to 18:00
- Salary: 17.330 euros g/y (basic) + 1.920 euros g/y (bonus)
- Training: first 2 weeks + nesting period
- Permanent contract
- Extensive training on market leading products, personal development programs and mentoring to fully develop skills.
- Good career prospects in a reputable company which rewards

serious and hard workers.
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*
- Requirements:- Interest and aptitude for sound and connectivity technologies
- You are native level speaker in Italian and fluent in English
- You are a fast learner
- You can adapt to unplanned situation in a methodical and organized way
- You take ownership
- You have great communication skills and are people oriented
- Good team player with drive for success
- Previous experience in similar position and knowledge of SAP is a plus- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ22-007222-1-ITALY

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