English Speaking Customer Representative

hace 2 semanas

Barcelona, España Webhelp A tiempo completo

**Advisor**

**Location**
- Barcelona, Spain**Language**
- English***

**Description**:
English Speaking Customer Representative

Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for English Speaking Customer Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Full-time contract
- Competitive salary and performance bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

What you’ll experience at Webhelp

As a Customer Representative in our team, you will:

- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

We’ll be a great match if you:

- Are native or proficient in English and Spanish, any other language is a plus.
- Focus on proactivity, self-motivation, and a solution-orientated mindset within a team
- Share our values of commitment, unity, integrity, recognition, and WOW

It would be a plus if you:

- Have previous experience in Customer Service
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ needs
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- Are resistant to stress
- Have very good communication skills
- Are able to work in a team
- Have a logical approach to problem solving
- Have the ability to work on own initiative
- Are able to adapt to different situations and needs

Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp

Webhelp is an equal-opportunity employer

RRQ23-004423-1-UNITED KINGDOM

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