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Customer Service
hace 4 semanas
**Location**
- Valencia, Spain**Language**
- German***
**Description**:
**Customer Service Sales Representative**
**Responsibilities**:
- Outbound calls when necessary to solve issues with already bought products
- Quote creation and follow up
- Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order-Status Suite with a high quality, efficient and customer centric approach
**We offer**:
- Part time (20 hours/week) and a long-term contract
- Schedule: Monday to Friday from 13:30 - 17:30- Salary: 10.000 euros gross/year + up to 1.000 euros gross/year in bonus
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*
- Native level of German + Advanced in English.
- Strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Customer Driven and motivation to work in sales
- Achievement and target oriented
- IT knowledge and technical understanding
- Minimum of 1 year relevant experience
- Real capability to listen to customers
- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Exceptional customer facing and customer care skills- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ23-003519-1-GERMANY
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