Customer Support Associate

hace 4 semanas


Malaga, España Emprego ES A tiempo completo

Customer Support Associate in the Lighting Industry - German Market

Description

Are you looking to take on a new challenge and work for a worldwide leader company?

Your future project:
Our client is the world leader in the lighting industry.

Their products, systems and services make people's lives safer and more comfortable, businesses more productive and cities more livable.

What makes our client special? They are all about innovation. They have passion for sustainability and a strong desire to change people's lives by staying at the forefront of technological developments.

Your responsibilities:

- You will provide an exceptional and personalized customer support via different channels
- You will analyze and identify clients' needs, offering the best possible solution and/or product
- You will provide response and resolution of users' inquiries within the SLA
- You will maintain service and product knowledge. You will keep up to date with all new developments in the technological area
- You will follow all processes and procedures of the project and escalate potential service issues to management

Hours and Benefits:

- Shift: 39 hours/week from Monday to Sunday from 08:00 to 20:00 (Rotative)
- Ongoing training
- Diverse growth opportunities

Why apply?
- A large variety of discounts with our partners
- New and modern offices in Benalmadena
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Referral program

**Requirements**:
This is you:

- You are native in the market language and have fluent English (spoken and writ-ten)
- Ideally, you have previous experience in the e-commerce business (B2B and B2C)
- You are creative, outspoken and eager to learn
- You feel comfortable in fast paced environments and easily adapt to changes


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