French Customer Service

hace 2 meses


Madrid, España CrowdFarming A tiempo completo

**CrowdFarming** est une plateforme agri-tech Farmer-to-Consumer qui offre une alternative durable et transparente pour lutter contre le gaspillage alimentaire en établissant un lien direct entre producteurs agricoles et consommateurs. Fondés en 2017, nous révolutionnons chaque jour un peu plus le comportement des consommateurs et sommes en pleine croissance. **Nous avons donc besoin de soutien dans notre équipe de service clients à Madrid.**

**Voici certaines des tâches que vous serez amené à réaliser si vous nous rejoignez**:

- Conseiller et assister nos clients
- **Résoudre les incidents qui peuvent se produire, toujours avec un sourire** (nous essayons d’éviter au maximum qu’ils se produisent, mais il y a parfois quelques ratés...)
- **Obtenir le retour d’expérience et les commentaires des consommateurs **(par exemple en les contactant par téléphone) afin de le partager avec les producteurs pour les orienter dans leur démarche

**Votre profil**
- MUST HAVE**:Le français est votre langue maternelle et vous avez un bon niveau d’espagnol.**:

- Vous** résidez à Madrid**:

- Vous avez au moins** 1 an d'expérience en service clients **pour le marché francophone (nous valorisons tout particulièrement les expériences dans les domaines de la vente, de la logistique, de l'agriculture et du e-commerce)
- Vous savez** travailler de manière indépendante mais êtes avant tout un excellent team player**:

- Vous êtes **flexible et aimez le changement**:

- Vous êtes **enthousiaste et curieux et** voulez découvrir les surprises quotidiennes que vous réserve l'agriculture
- La durabilité est une de vos valeurs
- **Votre coeur bat à l’idée de révolutionner ce monde et surtout de le rendre plus vert**

**Nous vous offrons...**
- Un **contrat de travail à durée indéterminée** de 40 heures hebdomadaires.
- Une **semaine de 5 jours** (8 heures de travail chacun) du lundi au dimanche pour offrir à nos clients le meilleur service clients du monde. Concrètement, cela signifie que vous travaillez un week-end complet par mois.
- Possibilité de **télétravail 2 jours par semaine** et **25 €/mois pour vos dépenses récurrentes.**:

- **Assurance maladie** partiellement financée par Crowdfarming (29€).
- **250€ par an pour vous soutenir dans toute formation que vous souhaitez entreprendre.**:

- Une **culture d'entreprise ouverte **dans laquelle vos idées sont bienvenues et attendues avec impatience.
- La chance de pouvoir goûter en avant première aux produits des producteurs et de recevoir des fruits et légumes bio arrivés directement de la ferme chaque semaine



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