Lab Customer Support Consultant
hace 6 meses
Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
Does that sound like you? Perfect. Let’s get started.
As the first point of contact between IDEXX and our customers, our support professionals are vitally important.
In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices - and the pets under their care - thrive.
In the role of Reference Laboratory Customer Support Specialist:
You will act as the liaison between customers and the IDEXX laboratories.
As a member of this team, you will answer customer questions as well as provide administration support.
You will work in close collaboration with our internal stakeholders in order to effectively escalate a wide variety of calls.
You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples.
What You Will Need to Succeed
You will be a master problem solver with a fine attention to detail.
You are fluent in Spanish and business English.
You have the ability to be proactive by nature and actively reach out for follow up for any customer inquiry.
You have the ability to prioritize different tasks and you enjoy problem solving.
Superb communication and listening skills are a must in order to be a successful customer support specialist.
You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful. Networking and/or software support is a plus.
Strong written and verbal communication skills; strong interpersonal skills with ability to establish rapport quickly
Strong organizational skills, especially in a multi-tasking environment
You possess an associate’s or bachelor's degree in a computer related discipline or scientific discipline is preferred or equivalent combination of education and experience.
Ability to be on the phone for 8 hours a day.
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
-
Area Manager Aw Lab
hace 6 meses
Barcelona, España AW LAB A tiempo completoWith more than 270 shops in Italy, Spain and Portugal AW LAB is a laboratory of “urban sport style” trends that offers to its customers the coolest products of the moment, suggesting and inspiring them in creating their own style. Since opening its first store in 1997, with the name of Athletes World, AW LAB is part of the Bata group, world leader in the...
-
Customer Support Specialist
hace 5 días
Barcelona, Barcelona, España Supportyourapp A tiempo completoCompany OverviewSupportYourApp is a leading provider of premium outsourced customer support and CX services for tech companies globally. We operate in over 30 countries, speak more than 60 languages, and have hubs in eight locations worldwide.About the RoleWe are seeking a Customer Support Consultant to provide exceptional technical and customer support via...
-
Lab Technician
hace 7 días
Barcelona, España Asebio A tiempo completo.OneChain Immunotherapeutics S.L (OCI) is a new and dynamic clinical-stage spin-off company from Fundación Josep Carreras with investment from Invivo Ventures, Clave Capital, Nara Capital and CDTIInnvierte (Ministerio de Industria). Our mission is to improve people's health by advancing our clinical and preclinical pipeline of CAR T-cells against various...
-
Lab Equipment Assistant
hace 4 semanas
Barcelona, España Solutiaghs A tiempo completoSolutia Life Sciences (recruitment division of Solutia) specializes in technical and middle management profiles in the pharmaceutical, biotech, and medical device sectors.We are currently seeking a Lab Equipment Assistant for a market-leading international dermocosmetic company headquartered in Barcelona.Your Responsibilities: Perform calibrations,...
-
(Fluent German, Golf) Customer Support Consultant
hace 2 semanas
Barcelona, España Supportyourapp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
(Fluent German, Golf) Customer Support Consultant
hace 2 semanas
Barcelona, España Supportyourapp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
(Fluent German, Golf) Customer Support Consultant
hace 1 semana
Barcelona, España Supportyourapp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
(Fluent German, Golf) Customer Support Consultant
hace 2 semanas
Barcelona, España Supportyourapp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Barcelona, España Supportyourapp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Barcelona, España Supportyourapp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Customer Technical Support
hace 6 meses
Barcelona, España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, Barcelona, España Customer Labs A tiempo completoJob Title: Customer Service Representative - Norwegian LanguageJob Summary:Customer Labs is seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients in Norwegian, both via phone and email. Key...
-
(Fluent German, Golf) Customer Support Consultant
hace 2 semanas
Barcelona, España Supportyourapp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
(Fluent German, Golf) Customer Support Consultant
hace 2 semanas
Barcelona, España Supportyourapp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with...
-
Barcelona, España Supportyourapp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Barcelona, España Supportyourapp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Barcelona, España SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a** Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
-
Customer Solutions Consultant
hace 3 meses
Barcelona, España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Lab Equipment Assistant
hace 4 semanas
Barcelona, España Solutiaghs A tiempo completoSolutia Life Sciences (recruitment division of Solutia) specializes in technical and middle management profiles in the pharmaceutical, biotech, and medical device sectors. We are currently seeking a Lab Equipment Assistant for a market-leading international dermocosmetic company headquartered in Barcelona.Your Responsibilities:Perform calibrations,...
-
Customer Experience Consultant
hace 6 meses
Barcelona, España Opinno A tiempo completo**How often can you say that your daily work is making a major impact on the world?** Welcome to Opinno, a place where future leaders are not just made, but crafted for meaningful impact**. **Opinno is more than just a stepping stone in your career—it's an accelerated pathway designed to cultivate your potential and propel you into leadership roles that...
