Managed Service Business Process Engineer

hace 7 meses

Barcelona, España Hewlett Packard A tiempo completo

You will be in a high-paced environment that requires strategic thinking while defining specific tactics to get the job done. You should thrive in a culture of creativity, enjoy creating clarity from ambiguity, and be energized by taking on new challenges.

**_ Responsibilities_**
- Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
- Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post-project evaluations.
- Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
- Collaborates with operational teams and business stakeholders to gather business requirements, support the design of new or improved processes of medium to high complexity, and understand business/customer impact.
- May collaborate with technology teams and stakeholders to provide prioritized requirements business requirements and driving/tracking of the requirements to communicate status/completion to business requestors.
- Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.
- Establishes processes that are consistent with overall organization objectives and maintains process documentation.
- Conducts high level and deep gap analysis for new service introductions.
- Drives Q2C process development to achieve desired customer journey from ideation to launch.
- Develop and conducts full end to end testing within new service introductions and improvement releases
- Documents current and future detailed business processes to support the services organization
- Work with stakeholders to ensure resource alignment and engagement and to develop in-depth RACI for steady-state services implementations
- Create strategies for process improvement of current launched services
- Oversees and assesses existing processes and workflows.
- Provides thorough instructions for successful implementation of process changes.

**_ Education and Experience Required: _**
- First-level university degree or equivalent experience; advanced university degree preferred.
- Typically, 6+ years of related experience in IT/ business operations
- Ideally 5+ years of experience in Managed Services (MPS, DaaS), Customer Managed operations, or IT/ business operation roles
- Black belt/ Lean sigma training and certification a plus

**_ Knowledge and Skills Required: _**
- Self-starter who can manage ambiguous situations
- Strong knowledge of Managed Services (MPS, DaaS, external) operational functions, programs, and processes.
- In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.
- Operational knowledge of Order to Cash domains including HP logistics, supply chain, finance, and master data, sales operations, and customer support (S4, TMC, Dynamics,etc)
- In-depth understanding of core HP businesses and the revenue cycle.
- Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English
- Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry-standard quality improvements tools and concepts.
- Strong project management skills such as planning, execution, and implementation.
- Solid financial and business acumen.
- Demonstrated ability to provide thought leadership and drive change across functions.
- Team player with a positive work ethic and values diverse perspectives

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