Technical Manager

hace 4 semanas

Madrid, España Planet A tiempo completo

**About Us**:
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

**Function Overview**:
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

**Role Overview**:
The Planet Technical Manager role is to provide technical support to the projects team. The role requires an ability to configure, deploy and troubleshoot both high and low level network designs that planet pre-sales have certified and that meet a customer’s technical requirements.

Technical Manager will ensure that our projects activity is conducted in accordance with the agreed scope, Network standards and according to customer expectations so that we deploy a competitive solution we can handover to the hotel. The role includes various involvement with chain standards and UAT tests.

**What you will do**:
Provide technical project support to colleagues requiring assistance with equipment, hardware or service configurations and functionality.
When required liaise directly with customers or prospective customers in relation to the same.
Assists Projects in answering RFPs when needed
Review & approve hotel deployed networks and Planet certified products.
Take responsibility for the technical validation and sign off of deployed solutions, configuration.
Keep up to date with latest product developments from our chosen suppliers and within the industry in general.
Drive the technical handover to the relevant project team.
Be an escalation point for project manager’s and installation engineers of previously sold projects.
Provide statistics on all project related tasks to Senior Director of Network Operations.

**Who you are**:
Fluent French speaker with Business English language skills
Technical skills and Networking expertise with CWNA or equivalent (CCNA Wi-Fi) certification (essential) and Education to degree level (preferred)
Minimum 3 years experience in opensource systems administration (Linux) and Network Operations.
High level of expertise with IP technology, networks, software with good Wi-Fi / IPTV expertise with high density deployments (multi vendors)
Familiarity with DevOps concepts and tools
Hospitality industry experience (preferred)
High level relationship builder with the ability to gain respect as a leader, influencer & technical go-to person for multiple teams.
Analytical, able to repackage and disseminate information for rapid problem solving
You are an excellent communicator. Proactive, structured, organised, disciplined and able to handle different tasks & issues.

**Why Planet**:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you

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