Field Service Technician

hace 7 meses

Madrid, España Maxeon A tiempo completo

Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.

We push the boundaries, taking solar technology higher, faster, and farther than before.
We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality.
We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world.

Join us in POWERING POSITIVE CHANGE
SUMMARY OF ROLE

Maxeon is seeking a Field Service Technician to support our recently announced SunPower One ecosystem and our integrated SunPower Reserve battery storage & hybrid string inverter solution and SunPower Drive Electric Vehicle Chargers.

The Field Service Technician will be directly supporting SunPower Partners, installers and end-user customers (residential / homeowner) in troubleshooting problems, performing repairs, upgrades and replacements along with commissioning activities

In doing so, you will be supporting the efficient running of the field services activity, ensuring that services are carried out in a safe an efficient manner and that service level agreements (SLA’s) metrics are met, maintaining our high levels of customer satisfaction.

Essential

**Responsibilities**:
Perform all on-site technical activities related to the installation, commissioning, repair, maintenance of our SunPower Reserve Energy storage and SunPower Drive EV chargers in country, region and abroad when needed Troubleshoot and perform root-cause analysis, both remotely and on-site Schedule visits with customer and complete and submit any necessary reporting in a timely manner Engage confidently and energetically with Partners /installer/end users over telephone and in person Use digital platforms for remote troubleshooting as well as case management/ticket systems for updating case resolutions

**Other**:
Must be able to climb stairs and ladders to access rooftop solar sites or basements.
Electrical & working at heights certification a plus
Must be able to lift 25kg solar panel/inverter.
Willingness to travel up to 50% domestic and some international (Europe).
Driving license
Safety Compliance
Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.

Equal Employment Opportunity
It is Maxeon’s policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by national, local, state or federal laws or regulations.

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