Guest Experience Receptionist

hace 2 meses


Málaga Málaga provincia, España BECADVISOR A tiempo completo

Descripción del puestoMinty Host es una empresa que surgió hace 10 años con el fin de convertirse en referente en el mercado de la gestión del alquiler turístico y corporativo en España.

Actualmente estamos presentes en 4 ciudades con una cartera de alrededor de 550 propiedades. Somos una empresa en constante construcción y renovación por lo que nos gusta que el equipo se sienta con autonomía para proponer y crear y con ganas de crecer y aceptar todos los retos diarios que se nos presentan.

Colaboración en las siguientes tareas:

- Realización de check-ins presenciales: Dar la bienvenida a los huéspedes y ofrecer una presentación cálida y personalizada de las instalaciones.
- Comunicación con huéspedes por diferentes vías, mails, Whatsapp, teléfono: Brindar soporte ante cualquier duda, reporte de incidencia y petición que se presente.
- Seguimiento a huéspedes durante estancia: Enfoque en otorgar la mejor experiência, detectar incidencias oportunamente y asegurar evaluaciones de 5 estrellas
- Gestión de check-ins y reservas en PMS.
- Documentación de viviendas: Recabar la información necesaría que presenta nuestro sistema para comercializar correctamente en plataformas de reservas.
- Gestión de incidencias
- Comunicación con el equipo de mantenimiento y otros departamentos para resolver problemas reportados post-estancia.
- Apoyar en la creación de guías o manuales de procedimiento para el equipo.

**Requisitos**:

- Dotes de atención al huesped, sociable, entusiasta, enfocado al servicio y resolutivo
- Disposición para trabajar con más áreas
- Inglés
- Otros idiomas serán valorados.

Qué ofrecemos

Horario flexible según disponibilidad, media jornada (en horario de tardes a partir de las 14h) o jornada completa. Prácticas de entre 3 y 6 meses
- Sobre la empresa- BECADVISORSede
- C. de Pallars, 108, 08018 Barcelona, España

Empleados
- 0-10


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