Luxury Rental Receptionist

hace 3 meses

Málaga Málaga provincia, España B2B Recursos Humanos A tiempo completo

Building relationships with guests over many years.
- Ensure an efficient and effective flow of communication with other departments and management.
- Enter OTAs, direct bookings, and agent leads into our PMS and keep up-to-date records of all system updates.
- Have the ability to address any queries from our guests and provide a unique stay and experiences for them. The goal is to make sure that every qualified enquiry becomes a booking and an engaged customer.
- Track all OTA, direct, and agent leads, updating the PMS as needed.
- Coordinate with the administrative team the entire booking process, from the contract stage to the payment, payment and return of the deposit.
- Generate and send daily and weekly reports of owner bookings and obtain approvals from owners.
- Minimum Studies: Bachelor's Degree or Higher Training Cycle in Hospitality and Tourism or similar.
- Experience: At least 2 years of experience as a receptionist or similar position.
- Specific training as a receptionist is an asset.
- Work in the office
- Strong relationship-building skills and a keen interest in multiple topics
- Languages: Fluent English and Spanish are essential. The ability to speak a third language will be an asset. Dutch, German or French are valuable.
- Understanding Luxury Travel and Travelers
- Be a person willing to help with positive energy.
- Excellent and adaptable communication skills: able to alter style while remaining clear and concise.
- Multitasking at speed: Analytical thinking while maintaining attention to detail and meeting deadlines.
- Warm and friendly character that is efficient, precise and constantly demanding of excellence.
- Independent to manage their own agenda and meet schedules, while maintaining the ability to follow guidelines, procedures and standards set by management.
- Entrepreneurial style: comfortable getting your hands dirty and taking on a variety of tasks.
- Detail-oriented teamwork as the first contact with our guests, greening them in a polite and well-spoken way.
- Excellent typing skills
- Knowledge of technology, experience with OTAs and other similar platforms.
- Impeccable work ethic and solid commitment.
- Strong organizational and time management skills, with the ability to multitask effectively and collaboratively.
- Strong sales and customer relationship-building skills
- Strong understanding of the company, culture, and what it means to be a luxury rental provider and travel concierge.
- Exceptional written and verbal communication skills.

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