Assistant General Manager

hace 6 días

Eivissa, España Gran Hotel Montesol Ibiza A tiempo completo

**Based in**: Ibiza
**Reports to**: Hotel General Manager & COO

We are seeking an experienced Assistant General Manager for the hotel to join our dynamic team and help leading the team at Gran Hotel Montesol.

You will be responsible for all aspects of the operations at the hotel and provides support to the General Manager.

Together with the General Manager, you direct and coordinate hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests and employees satisfaction.

ABOUT US

Born in Paris, Experimental Group is now operating in 6 countries: France, United Kingdom, Spain, United States, Switzerland and Italy with wine bars, cocktails bars and hotels.

Gran Hotel Montesol is the first hotel in Ibiza from Experimental Group after the success of Experimental Beach since 2013 and his sister hotel in Menorca “Menorca Experimental”.

The hotel originally opened in 1933 with 33 rooms and an outstanding restaurant & lounge bar plus a rooftop, the Sabbaba Montesol.

DUTIES AND RESPONSIBILITIES

1. Operational supervision
- Work closely and assist the General Manager in day-to-day operations.
- Delegate and assign duties to Managers and monitor performance to ensure adherence to group policies, standards and established operating procedures.
- Insure coordination between each hotel department
- Cover shifts in all departments if needed as scheduled by the General Manager.

2. Customer experience
- Accountable for customer experience, ensuring amazing customer service is being always delivered.
- Assist the GM with dealing with customer’s complaints.

3. HR supervision
- Responsible for conducting in-house training to employees and Managers in the hotel or a regular basis.
- Help communicate and coordinate all HR and operational needs
- Ensure health and safety legislation is being met

4. Reporting
- Responsible for monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
- Assist with cost control measures
- Assist General Manager with overall financial budget & P&L responsibility.

Overall, your ability to help create a culture of team engagement and service excellence will be key to this role along with your aspiration to grow the business.

WHAT IT IS LIKE TO WORK FOR US?
Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

- On the job and personalized training to develop a clear career path
- Possibility of inner company mobility within our foreign venues such as Italy, France, UK or Switzerland
- Staff discounts and benefits
- Pension scheme

You will have extensive experience in people management, customer service and a full understanding of day-to-day operations:

- Leading by example, decision making
- Effective communication and leadership skills, with the ability to communicate across of levels
- Proficient with Microsoft Office Suite and PMS (Oracle, Opera, Micros)
- Have a knowledge of business management principles and practices
- Attention to details and customer needs
- Have a Hospitality degree or any equivalence
- Fluent level of Spanish & English
- Speaking French would be a plus
- Previous management position in Ibiza would be a plus

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