Distribution, Logistics and Customer Service Manager

hace 3 semanas

Barcelona, España HEREU A tiempo completo

**Descripción de la compañía**:
Rooted in the Spanish Mediterranean landscape

and its eclectic lifestyle, HEREU creates timeless

pieces, locally crafted in the most conscious way by

our partner artisans.

HEREU - meaning ‘heir’ in Catalan - lays at the

intersection of heritage and contemporary design,

blending a modern twist on nostalgia of the past

and functionality of the present.

Founded in 2014 by José Bartolomé and Albert

Escribano, the brand reinterprets artisanal

traditions and craft through the founder’s laidback

and playfully contemporary language, inspired by

the region’s imaginary, fusing visual art, folk

tradition, and popular culture.

Finding inspiration in the iconic-yet-mundane

elements and the aesthetic of Mediterranean

summer, the brand uniquely recreates items of the

local imagery, such as Raffia baskets and fishnets

through its signature interwoven leather, modern

colors and refined feel.

**Descripción del puesto**:
Orders processing
- Overseeing orders processing, invoicing and confirmation
- Responsible for processing confirmed orders with production department, according to seasonal delivery windows, including exclusives products, special requests, special delivery window etc.
- Management of deposits on orders and B2B payments + personal orders
- Responsible for chasing B2B outstanding payments and overdue invoices

Logistics
- In charge of all B2B shippings and logistics (logistics processes, documents requests, customs, shipping quotes etc)
- Direct management of foreign distributors (sample trafficking for markets, shipments, payments, logistics organization, etc.)
- Shipments of showroom samples to showrooms in Italy, NY, London, Paris, Tokyo, etc.. for seasonal markets
- Weekly and monthly reporting to Sales Department on orders and clients status

Warehouse and Stock Management
- Inventory control
- Stock Management
- Stocks swaps between channels (B2B, D2C, ATS, PR)
- In charge of constant monitoring of external warehouse activities (outsourced)

Customer Service
- Swaps/ returns and cancellation
- Sales performances updates (deduct cancelled units, issue credit notes, refunds etc..)
- Customers complain and special requests

Liaising with:

- Production department
- Accountancy in order to monitor payments status, monitoring cashflow
- Ecomm: in-stock swaps
- Foreign Distributors

Main objectives:

- Make sure orders are processed and shipped out according to company deadline and seasonal delivery windows
- Department cost monitoring, in line with seasonal bdg
- Make sure outstanding invoices are collected on time and promptly chased otherwise

Increase customers satisfaction rate
- Managing operativity on in seasons swaps, returns, RTVs and special requests
- Reporting real time updates on each customer open orders and payments and following guidelines on key accounts management
- Make sure stock is kept updated in real time on both internal software and at the external warehouse
- Increase B2B customer satisfaction rate according to premium-luxury company standards

**Perfil**:

- Bussiness or Economics studies will be a plus
- Minimum 3-5 years experiences in a similar role
- English Proficiency + Spanish
- Zedonk or other ERP system knowledge will be a plus
- Experience within the Fashion industry will be a plus
- Microsoft Excel Proficiency
- Previous experience on administrative role

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