Distribution, Logistics and Customer Service Manager
hace 1 semana
Descripción de la compañía:
Rooted in the Spanish Mediterranean landscape
and its eclectic lifestyle, HEREU creates timeless
pieces, locally crafted in the most conscious way by
our partner artisans.
HEREU - meaning 'heir' in Catalan - lays at the
intersection of heritage and contemporary design,
blending a modern twist on nostalgia of the past
and functionality of the present.
Founded in 2014 by José Bartolomé and Albert
Escribano, the brand reinterprets artisanal
traditions and craft through the founder's laidback
and playfully contemporary language, inspired by
the region's imaginary, fusing visual art, folk
tradition, and popular culture.
Finding inspiration in the iconic-yet-mundane
elements and the aesthetic of Mediterranean
summer, the brand uniquely recreates items of the
local imagery, such as Raffia baskets and fishnets
through its signature interwoven leather, modern
colors and refined feel.
Descripción del puesto:
Orders processing
- Overseeing orders processing, invoicing and confirmation
- Responsible for processing confirmed orders with production department, according to seasonal delivery windows, including exclusives products, special requests, special delivery window etc.
- Management of deposits on orders and B2B payments + personal orders
- Responsible for chasing B2B outstanding payments and overdue invoices
- In charge of all B2B shippings and logistics (logistics processes, documents requests, customs, shipping quotes etc)
- Direct management of foreign distributors (sample trafficking for markets, shipments, payments, logistics organization, etc.)
- Shipments of showroom samples to showrooms in Italy, NY, London, Paris, Tokyo, etc. for seasonal markets
- Weekly and monthly reporting to Sales Department on orders and clients status
- Inventory control
- Stock Management
- Stocks swaps between channels (B2B, D2C, ATS, PR)
- In charge of constant monitoring of external warehouse activities (outsourced)
- Swaps/ returns and cancellation
- Sales performances updates (deduct cancelled units, issue credit notes, refunds etc.)
- Customers complain and special requests
Liaising with:
- Production department
- Accountancy in order to monitor payments status, monitoring cashflow
- Ecomm: instock swaps
- Foreign Distributors
Main objectives:
- Make sure orders are processed and shipped out according to company deadline and seasonal delivery windows
- Department cost monitoring, in line with seasonal bdg
- Make sure outstanding invoices are collected on time and promptly chased otherwise
- Managing operativity on in seasons swaps, returns, RTVs and special requests
- Reporting real time updates on each customer open orders and payments and following guidelines on key accounts management
- Make sure stock is kept updated in real time on both internal software and at the external warehouse
- Increase B2B customer satisfaction rate according to premiumluxury company standards
Perfil:
- Bussiness or Economics studies will be a plus
- Minimum 35 years experiences in a similar role
- English Proficiency + Spanish
- Zedonk or other ERP system knowledge will be a plus
- Experience within the Fashion industry will be a plus
- Microsoft Excel Proficiency
- Previous experience on administrative role
-
Customer And Logistics Manager
hace 1 semana
Barcelona, Barcelona, España Randstad España A tiempo completoAn important manufacturing and distribution company is seeking to hire a Customer and Logistics Manager for their offices in El Prat de LlobregatYour Responsibilities:Elevate Customer Experience: Drive our Order to Cash process to surpass customer expectations with unparalleled service and cost efficiencyMasterful 3PL Management:Lead our third-party...
-
Customer And Logistics Manager
hace 1 semana
Barcelona, Barcelona, España Randstad España A tiempo completoAn important manufacturing and distribution company is seeking to hire a Customer and Logistics Manager for their offices in El Prat de LlobregatYour Responsibilities:Elevate Customer Experience: Drive our Order to Cash process to surpass customer expectations with unparalleled service and cost efficiencyMasterful 3PL Management:Lead our third-party...
-
Customer Service Manager
hace 1 semana
Barcelona, Barcelona, España Noatum Logistics A tiempo completoDescripción Noatum is a leading multinational in maritime, logistics and port services recognized for its more than 50 years of activity, its excellence in service and its specialized staff. Noatum offers services to ship owners and operators as well as exporters and importers and is present in 26 countries with a solid presence in North America,...
-
Supply Chain And Logistics Project Advisor
hace 1 semana
Barcelona, Barcelona, España Serviap Logistics A tiempo completoSelect how often (in days) to receive an alert: Title: Supply Chain and Logistics Project Advisor City: Barcelona Description: How about developing your professional career in a company where you can one day become a partner? Our fundamental values are customer satisfaction, our own people, and their professional development? If you think this is something...
-
Mgr. Distribution Logistics
hace 1 semana
Barcelona, Barcelona, España J.P. Boborykin Executive Search GmbH A tiempo completoPreliminary info also in the evening and on weekends Opportunity for committed personality in an international environmentManager Distribution Logistics (m,f,d)Road Transportation - Warehousing - Shipping Shaping Logistics for EMEA International producer Global organisation Innovative & Sustainable Barcelona Bratislava Brussels DüsseldorfAre you prepared?Do...
-
Logistics area Manager
hace 1 semana
Barcelona, Barcelona, España GINDUMAC A tiempo completoLogistics area manager – German and English speaker (based inBarcelona/Poblenou)We are looking for a "Logistics Area Manager" for our office in Barcelona to be part of our Logistics Department.Responsibilities:• Planning and executing all our national and export operations from Germany:- Export documentation.- Customs procedures.- Incoterms 2010.•...
-
Logistics Area Manager
hace 1 semana
Barcelona, Barcelona, España GINDUMAC A tiempo completoLogistics area manager – German and English speaker (based inBarcelona/Poblenou)We are looking for a "Logistics Area Manager" for our office in Barcelona to be part of our Logistics DepartmentResponsibilities: Planning and executing all our national and export operations from Germany: Export documentation. Customs procedures. Incoterms 2010. Customer...
-
Customer Service Manager
hace 1 semana
Barcelona, Barcelona, España Noatum HOLDINGS A tiempo completoNoatum is a leading multinational in maritime, logistics and port services recognized for its more than 50 years of activity, its excellence in service and its specialized staff.Noatum offers services to ship owners and operators as well as exporters and importers and is present in 26 countries with a solid presence in North America, South America, Europe,...
-
Sales and Logistics Customer Service Agent
hace 1 semana
Barcelona, Barcelona, España Blu Selection A tiempo completoWe have a great opportunity in a young international companywhere you can combine your experience in Customer Service and Logistics withyour passion for sea sports. As a Sales & Supply Chain Administration Coordinator,you will be involved in the entire order and shipping process of our client.You will be in touch with customers from all over Europe and will...
-
Customer Service
hace 1 semana
Barcelona, Barcelona, España Grupo Crit A tiempo completoDescripción:We are looking for a Logistics Customer service to be a part of a team reporting to the Supply Chain Manager.Receive and analyze the Customersdemand in terms of orders and logistics issues.Create and maintain a good level of communication with customers and internal with other departments.Daily tasks:Creation of orders from customers received by...
-
Head of Customer Service
hace 1 semana
Barcelona, Barcelona, España Galderma A tiempo completoDescription The Head of Customer Service/ Secondary Distribution is responsible for developing and implementing strategies to enhance customer satisfaction, harmonize and streamline processes & systems, optimize cost to serve and foster a customer-centric culture within the organization. Key Responsibilities Develop and execute a comprehensive group...
-
Logistics And Purchasing Manager
hace 1 semana
Barcelona, Barcelona, España Felt Bicycles A tiempo completoLogistics and Purchasing Manager Barcelona Barcelona, Catalonia, ES FELT, a company in the business of manufacturing and selling of bicycles, with subsidiaries in Europe and the United States, is looking for a Logistics and Purchasing Manager.Reporting to the General Manager, their primary responsibility is to oversee and coordinate the administrative...
-
Head Of Customer Service
hace 1 semana
Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completoJob Title:Head of Customer Service / Secondary DistributionLocation: BarcelonaJob Description:- Develop strategies to enhance customer satisfaction- Optimize cost to serve- Foster a customer-centric cultureKey Responsibilities:- Develop and execute a comprehensive group Customer Service/Secondary Distribution strategy aligned with company goals- Identify...
-
Customer Service Direct Distribution Manager
hace 1 semana
Barcelona, Barcelona, España Affinity Petcare A tiempo completoMisión:Buscamos un/a Customer Service Manager para el área Specialty de Direct Distribution de los mercados de España, Italia y Francia. Contará con 4 coordinadores a su cargo que coordinar las actividades de un equipo de 40 personas. A su vez reportará al Global Customer Service Manager de Affinity.La persona será responsable de velar por desarrollo...
-
Head Of Customer Service
hace 1 semana
Barcelona, Barcelona, España Galderma A tiempo completoHead of Customer Service / Secondary Distribution Barcelona Barcelona, Catalonia, ES With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that...
-
Logistics And Purchasing Manager
hace 1 semana
Barcelona, Barcelona, España Felt Bicycles A tiempo completoFELT, a company in the business of manufacturing and selling of bicycles, with subsidiaries in Europe and the United States, is looking for a Logistics and Purchasing Manager.Reporting to the General Manager, their primary responsibility is to oversee and coordinate the administrative operations of the group, ensuring proper functioning and compliance with...
-
Logistics And Purchasing Manager
hace 1 semana
Barcelona, Barcelona, España Felt Bicycles A tiempo completoFELT, a company in the business of manufacturing and selling of bicycles, with subsidiaries in Europe and the United States, is looking for a Logistics and Purchasing Manager.Reporting to the General Manager, their primary responsibility is to oversee and coordinate the administrative operations of the group, ensuring proper functioning and compliance with...
-
Junior Logistics And Procurement Manager
hace 1 semana
Barcelona, Barcelona, España The Wow Effect Company A tiempo completoCompany DescriptionThe Wow Effect Company is a lifestyle design company based in Barcelona.We own different brands stand out for their unique and original designs: DOIY (trendy home accessories), EAT MY SOCKS (giftable fashion accessories), and ANOTHER ME (feel-good gifts).Role DescriptionThe Junior Logistics and Procurement Manager manages the movement,...
-
Customer Service Manager
hace 1 semana
Barcelona, Barcelona, España UNITH A tiempo completoOur company is experiencing rapid growth with an ever-expanding number of partners and clients. We are actively seeking exceptional individuals to join our Barcelona-based startup and contribute to meeting the increasing demands of our clientele.UNITH is a leader in transforming customer journeys through cutting-edge conversational AI. We specialize in...
-
Logistics And Purchasing Manager
hace 1 semana
Barcelona, Barcelona, España Felt Bicycles A tiempo completoFELT, a company in the business of manufacturing and selling of bicycles, with subsidiaries in Europe and the United States, is looking for aLogistics and Purchasing Manager.Reporting to the General Manager, their primary responsibility is to oversee and coordinate the administrative operations of the group, ensuring proper functioning and compliance with...