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Customer And Logistics Manager
hace 1 semana
Your Responsibilities:
Elevate Customer Experience:
Drive our Order to Cash process to surpass customer expectations with unparalleled service and cost efficiency
Masterful 3PL Management:
Lead our third-party logistics partners to exceed SLAs and deliver an outstanding Delivery and Installation experience
Achieve Sales Milestones:
Collaborate with our sales team to hit targets, minimize backlog, and optimize revenue
Streamline Logistics:
Continuously improve logistic costs, stock optimization, and ensure a lean, efficient Order to Cash process
Precision Invoicing:
Oversee invoicing processes, ensuring compliance with local tax laws for seamless operations
Sales Forecasting:
Partner with the Country Manager to create accurate, reliable sales forecasts on a monthly, quarterly, and yearly basis
Order Management Excellence:
Ensure timely, precise order processing and portfolio management, maintaining data integrity and reliability
Proactive Claim Resolution:
Lead our Customer Claim Management to provide swift, effective solutions, ensuring customer satisfaction
Governance and Compliance:
Uphold robust governance and compliance standards within the Order to Cash process
Team Building:
Cultivate a strong, capable, customer-focused team that is both engaged and highly competent
Smooth Transitions:
Support and manage the seamless transition to a new 3PL provider, ensuring continuity and excellence. Support and manage the seamless transition to a new 3PL provider, ensuring continuity and excellence.
Requirements:
7 years of experience in the same or a similar positionAdvanced English (proficiency)Leadership skills #J-18808-Ljbffr
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