Service Sales Officer

Telesales to create opportunities proactively
- Phone sales to core 2 and core 3 customers including maintenance contract conversions,

renegotiations and new digital services. Can sell VB repairs through campaigns
- Proactive creation and development of customer relationships
- Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team

(e.g. cross-selling)
- Responsible for making courtesy calls
- Takes care of inbound and outbound telesales
- Ensures successful conversions with existing and new maintenance customers
- Driving execution of her/his individual sales plan
- General responsibilities for all core 2 and 3 customers
- Responsible for gathering relevant information about market and competitors while interacting

with customers

Renegotiation and cancellation prevention
- Renegotiates expiring contracts proactively, if any
- Responds and resolves cancellation risks
- Defends price escalation and resolve issues
- Monitor and resolve suspended contracts if any

Complaint and query handling
- Solves complaints with the rest of KONE team
- Handles queries
- Supports the finance function in money collection

Support sales people
- Qualifies leads and plans and schedules visits for farmer

Data quality and communications to ensure customer experience
- Coordinates technical problems with supervisor and technicians
- Coordinates with supervisor and technicians in case of technical problems or new opportunities
- Monitors the leads and new opportunities in CRM and assigns them to right person
- Follows customers not visited; calls and identifies level of satisfaction and opportunity
- Documents the customer and contact information, maintains customer data

Responsibilities in modernization sales:

- Identifies, develops and follows up existing opportunities of modernizations while calling

customer for maintenance topics
- Can sell VB Repairs in campaigns
- Follows up the modernization opportunities forecasted for the month and pushes for

appointment for salesperson
- Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation
- Coordinates with supervisor/technicians when site survey is required before new offer for

modernization
- Ensures customer satisfaction Potential additional responsibilities:

- Supports hunter in the following areas (exact work split between hunter and sales specialist may vary country by country)
- Books appointments, generating leads in LIO and using KONE Tools
- Calls customers based on the target list and fixing appointments (considering various factors e.g. location, other appointments)
- Informs hunter about the appointments
- Updates CRM according to the communication of the hunter on outcomes of the meetings
- Creates opportunities and offers with the basic information wherever required
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

Read more on