Service Delivery Manager
hace 6 días
We’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month.
We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether it’s a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less.
Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.
What you’ll do & Who you are
As a Service Manager within the Finance Systems, the primary responsibility is to ensure the smooth and efficient operation of our financial technology solutions. They will play a pivotal role in maintaining the reliability and performance of the systems that drive critical financial processes within the organisation.
The FBSP Service Manager is responsible for the day to day management of the service provision for the Finance Systems function. This role is responsible for managing and owning the processes such as incident management, problem management and change management, as well as working to identify improvements and problems, supporting the implementation of appropriate changes.
Your main responsibilities will be:
- Incident Management: Lead the incident management process, including identification, resolution, and communication of system issues. Coordinate relevant resolver groups to drive timely incident resolution in line with SLAs and KPIs. Work closely with cross-functional teams to minimise service disruptions and implement effective problem-solving.- Service : Continuously assess and improve service delivery through regular service reviews and performance analysis. Ensure service compliance with SLAs, escalating to Leadership as required. Identify areas for enhancement and implement best practices to optimise system performance.- Change Management: Oversee the change management process for Finance Systems, including assessing the impact of changes, coordinating change implementation, and ensuring mínimal disruption to service delivery.- Team Collaboration: Work closely with cross-functional teams, such as Finance, IT, and other business units, to align service delivery with business needs and priorities.- Reporting and Metrics: Develop and maintain service-level metrics and key performance indicators (KPIs) to track system performance, analyse trends, and report on service quality and required improvements.- Vendor Management: Oversees third-party vendors to ensure vendor performance aligns with service-level agreements and business expectations.
Your skills and qualifications include:
- Proven experience in service management and IT operations, particularly within finance or ERP systems.- Strong knowledge of finance and accounting processes.- Proficiency in service management frameworks (e.g., ITIL) and related tools.- Excellent problem-solving and communication skills.- Experience with SAP S/4 HANA and/or MS Dynamics, Onestream, Salesforce integrations is a strong asset.- Excellent communication, negotiation, and stakeholder management skills.
**Benefits**:
- Competitive compensation package- Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation- Benefits including stock purchase plan and annual bonus plans- Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer- Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office depending on each team.- ‘Work from anywhere’ weeks - up to four weeks working from anywhere, as long as you have an internet connection- Career development, including language classes and Adevinta Academies: specialised content built by our experts on Machine Learning, Agile, Leadership and more
EN: Flexible benefits programme (transport, restaurants, child-care, etc), Free daily breakfast, 26 days of holidayPrograma flexible de prestaciones (transporte, restaurantes, guardería, etc.), Desayuno diario gratuito, 26 días de vacaciones
Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
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