Customer Support
hace 2 meses
Estamos buscando una persona apasionada y dinámica para ocupar el puesto de Customer support en OK Clinker.
**¿Cuáles serán tus funciones?**
Como CS tu rol será crucial en la satisfacción del usuario. Trabajarás estrechamente con el equipo de operaciones para integrar en tiempo real el feedback del usuario.
Tus responsabilidades incluirán:
- Seguimiento de la actividad de los usuarios en la plataforma
- Actuar como punto de contacto entre proveedores y usuarios asegurando una excelente experiência de usuario.
- Facilitar asesoramiento a los usuarios en relación a los materiales que necesitan.
- Gestionar y solucionar incidencias en coordinación con el equipo de tecnología.
- Recoger feedback de clientes para plantear mejoras del servicio.
- Colaborar con el equipo de Producto para introducir nuevas funcionalidades.
**Qualifications**
Buscamos a una persona apasionada y proactiva con experiência previa en atención al cliente, preferiblemente en la industria de la construcción.
- Experiência probada en roles de atención al cliente, preferiblemente en los sectores de construcción, herramientas o tecnología.
- Conocimiento del sector de la construcción y herramientas, junto con la capacidad para mantenerse actualizado sobre las tendencias del mercado.
- Titulación mínima: un ciclo formativo de grado medio
- Altamente motivado, autónomo y orientado a cliente. Con la capacidad de establecer y alcanzar metas ambiciosas.
- Fuertes habilidades de gestión del tiempo y organizativas.
- Habilidades analíticas y capacidad para tomar decisiones informadas basadas en datos.
- Habilidades superiores de comunicación y capacidad para construir relaciones.
**¿Qué te podemos ofrecer?**
Jornada: completa
Puesto de trabajo: híbrido (50% remoto)
Plan de desarrollo y crecimiento personal y profesional en un entorno muy dinámico
Excelente ambiente laboral
Tipo de puesto: Jornada completa
Sueldo: 16.000,00€-18.000,00€ al año
Horario:
- De lunes a viernes
Experiência:
- Atención al cliente: 1 año (Deseable)
Ubicación del trabajo: Teletrabajo híbrido en 08018 Barcelona
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