IT Senior Technical Systems

hace 5 meses


Palma de Mallorca, España OMNIACCESS A tiempo completo

**Description**:
The** IT Senior Technical Systems** is responsible for providing technical assistance on corporate endpoints. He/She will interact with everyone in the company to provide IT Helpdesk services and maintain our internal IT systems. They must also be customer-oriented and composed to deal with internal customers.

**Responsibilities**:

- Provides technical assistance to the corporate users.
- Complete troubleshooting through diagnostic techniques and root cause analysis.
- Design the best solution based on the issue and details provided by customers.
- Manages Windows Active Directory.
- Manage internal network (Switches and APs).
- Provide support and design the AVIT at the office.
- Executes onboarding tasks of new employees.
- Install and maintains corporate desktop/laptops.
- Maintains stock and manages inventory of IT assets.
- Maintains all technology used by the corporate users.
- Identify and suggest improvements to procedures.
- Learn as much as possible.
- Improve IT documentation by creating manuals, articles and keeping those up to date.

**Requirements**:
**Desired knowledge and skills**:

- Expertise with Microsoft Desktop Systems.
- Expertise installing and maintaining OS and Software in desktop workstations and laptops.
- Experience with automating software installation.
- Experience with Windows/Linux server administration.
- English knowledge to communicate in a business environment.
- Ability to interact and communicate effectively with technical and especially with non-technical personnel.
- Experience with IIS.
- Experience with and knowledge
- Degree in IT Systems and Networking or equivalent.
- Administration of Microsoft 365 and on premise Active Directory.
- 5 years' experience as a help desk technician or other customer support role.
- Good understanding of computer systems٫ mobile devices٫ and other tech products.
- Ability to diagnose and solve technical issues.

**Desired qualifications**:

- Microsoft M365 Certifications.
- CCNA or similar.

**Desired attitudes**:

- Customer-oriented and cool tempered.
- Excellent communications skills.
- Be a positive person, able to work with others, achieving a common goal.
- Have a passion for technology.
- Has initiative, takes ownership and is self-learner
- Organized and disciplined, able to work with complexity and uncertainty.
- Willing to add her/his views and ideas inside a diverse group that wants always to improve.
- Feeling accountable for the work and the results done by you and your teams being able to take responsibility in other areas further to her/his own one.
- Take care of others as part of the overall OmniAccess team.



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