IT Helpdesk Administrator

hace 6 meses

Palma de Mallorca, España OMNIACCESS A tiempo completo

**Description**:
**Description**

**Responsibilities**
- Provides technical assistance to the corporate users.
- Complete troubleshooting through diagnostic techniques and root cause analysis.
- Administer Windows Active Directory.
- Manage internal network (Switches and APs).
- Executes onboarding tasks of new employees.
- Maintains stock and manages inventory of IT assets.
- Identify and suggest improvements to procedures.
- Continuously learn and enhance technical knowledge. Improve IT documentation by creating manuals, articles and keeping those up to date.

**We offer**
- Being part of a very technical and dynamic team, always interested in improving customer service and employee satisfaction and where engineering excellence is necessary
- Continuous training and possibilities for further growth as the company expands.
- Be part of an international team from diverse backgrounds that appreciates diversity and is based in a Technology Business Park in Palma.
- Flexible working hours policy.
- Breakfast, high-quality daily lunch at a very low cost, fruit and snacks all day long.
- Every Thursday you will have a free lunch with your colleagues. Gym and game room at your disposal.

**Expectations**

In the first month
- Understand the onboarding/outboarding process and execute it with assistance. Manage low-priority tickets independently.

In the first 3 months
- Manage the infrastructure of Active Directory, ability to resolve tickets by its own and provide assistance at the departamental projects.

In the first 6 months

Achieve full autonomy in operational tasks and demonstrate the ability to execute project tasks independently, collaborating with other team members.

**Requirements**:
**Desired knowledge and skills**
- Expertise with Microsoft Desktop Systems.
- Scripting with PowerShell or other languages.
- Experience with Windows/Linux server administration.
- English knowledge to communicate in a business environment.
- Ability to interact and communicate effectively with both technical and non-technical personnel
- Experience with and knowledge
- Degree in IT Systems and Networking or equivalent.
- Administration of Microsoft 365 and on premise Active Directory.
- 3 years' experience as a help desk technician or other customer support role.
- Good understanding of computer systems٫ mobile devices٫ and other tech products.
- Ability to diagnose and solve technical issues.

**Desired qualifications**
- Microsoft M365 Certifications.
- Azure Certifications.
- Powershell Certifications.

**Desired attitudes**
- Excellent communications skills.
- Be a positive person, able to work with others, achieving a common goal.
- Have a passion for technology.
- Has initiative, takes ownership and is self-learner
- Organized and disciplined, able to work with complexity and uncertainty.
- Willing to add her/his views and ideas inside a diverse group that wants always to improve.
- Feeling accountable for the work and the results done by you and your teams being able to take responsibility in other areas further to her/his own one.
- Take care of others as part of the overall OmniAccess team.

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