Commercial Sales Representative Cx

hace 3 semanas

Barcelona, España SAP A tiempo completo

**We help the world run better**

**Meet the team**

Customer Experience is a boardroom topic for every organisation from around the globe, Competition is fierce with 76% of consumers switching brands due to poor customer experience, 81% of consumers paying more to receive a greater customer experience, this leaves the estimated market opportunity for Customer Experience solutions at the $100B mark. Simply put the largest and fastest growing market in the software space today. As such the fastest growing business within SAP.

Today SAP systems touch 77% of the worlds transactions, to build on this further the Sap Customer Experience (CX) business has combined inhouse capability with $12BN of acquisitions to build the market leading C/4 HANA suite. The portfolio covers every stage in the CX lifecycle from the first contact a customer has with a company through to when they choose to buy from it. SAP CX achieves this by integrating various solutions for marketing, Commerce, sales, Service, and customer relationship management. You will be at the forefront of your customers digital transformation journey.

**What you´ll do**

You will be joining a market leading front office CX business that has made over $12BN in acquisitions to ensure that it has a compelling and strong USP. We're seeking a quick learner with strong listening and negotiating skills who recognizes the opportunity in front of them and has the drive to make it happen. Someone with presence who can discuss, position, and demonstrate our offerings in the context of delivering the desired outcomes of our customers. It is critical our salesperson is approachable and professional as they will frequently be asked to represent SAP CX by giving presentations, attending networking events and participating in trade shows.

As a customer-centric organization is it essential that our salesperson develops a deep understanding of their customers business and associated challenges. They will then work with an extended sales team to prepare and successfully lead the execution of a strategy to solve these challenges.

You will be joining an experienced, low ego team that values and embraces diversity, initiative, tenacity, and teamwork and will focus in 2023 on one country of the SAP region EMEA North ( Belux / Netherland).

Objectives of this Role
- Identify, understand, and develop opportunities to help our customers improve their customers’ experience
- Develop Account Plans that identify and solve key customer challenges
- Lead an extended sales team by setting strategy, clearly communicating roles and responsibilities, and ensuring effective program execution
- Represent SAP CX with a comprehensive understanding of our offerings and how they solve customer challenges
- Establishing strong relationships and gaining insight into the needs of our customers
- Meet or exceed quarterly and annual sales and activity targets

***Daily and Monthly Responsibilities
- Qualify, develop, and position solutions to customer challenges utilizing the SAP CX products and services
- Utilise and maintain SAP sales tools to ensure standard processes during all sales stages
- Work with the extended Account Team to ensure alignment and design industry-specific outbound efforts
- Make cold or warm outreach calls, putting outside-the-box thinking to work to develop new and unique sales approaches

**What you bring**

Skills and Qualifications
- Proven success meeting or exceeding sales targets and activities. Critical thinker with an aptitude for problem-solving (Five plus years in B2B sales)
- Critical thinker with an aptitude for problem-solving
- Growth mindset; open to new ideas and learning new methods
- High level of personal accountability and pride
- Maintains a strong sense of urgency
- Able to influence a team, even when not in a position of authority
- Excellent communication and interpersonal skills
- Ability to analyse business opportunities and read situations well

Preferred Qualifications
- Strong experience selling within a complex environment
- Industry experience
- Domain experience
- Fluent in English, French and Dutch

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected vet

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