Resort Team Leader
hace 6 meses
Permanent Intermittent
- 40 Hours
**Salary**
- Excellent
**Country**
- SPAIN
**What you will be doing...**
We have fantastic opportunities to join our **Jet2holidays **Management Team as a **Resort Team Leader** starting in September
Our Resort Team Leaders are **present **for both our Resort Customer Helpers and customers during their holidays to **Take Responsibility** of any serious problems they may face.
**What will you do in the role?**
Reporting to the Destination Manager, you will **Work As One Team** with internal & external stakeholders to deliver VIP Industry Leading Customer Service. You will be provided with fantastic training to ensure you:
- **
Take Responsibility** of your Resort Customer Helper team and product quality in resort
- Work closely with our Resource and Planning team in the UK to create the weekly roster for your Resort Customer Helpers to maximise **Jet2holidays** presence in our hotels at the optimum time
- Hold monthly **coaching, development** and **training** sessions with your team of Resort Customer Helpers
- Analyse team performance, customer satisfaction results and manage any customer escalations using our in-house **digital **systems
- Effectively motivate your team and address any performance issues before they escalate
**What are the key skills / experience you’ll already have?**
- Previous Team Leader or **Supervisory **experience, ideally gained within the travel industry
- A genuine** passion** to **inspire** and **motivate** your team to exceed results
- An excellent understanding of VIP customer service and the skill to impart this on to your team
- The confidence to handle a variety of customer facing situations and make considered decisions at managerial level in tight timeframes
- The ability to positively address any performance issues within your team, in line with company policies and procedures
**What can we offer you?**
We have been recognised as one of the **Top 50 Best Places to Work in the UK **on **Glassdoor **and offer our valued colleagues a range of benefits including:
Fully paid training, uniform & IT equipment
- Local employment contract
- Competitive salary, with annual pay review
- Monthly Car Allowance
- Monthly 1-1 meetings with the Destination Manager
- 44 days holiday entitlement per annum (including Public Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Recommend a Friend bonus scheme
Our Resort Team Leaders working hours are rostered in line with your teams needs. As such, you will have a flexible approach to work, including early starts, late finishes & weekend working.
As we employ on local employment contracts, ideally you will already hold full **right to work documents** for Spain and be living in Costa del Sol or willing and able to source your **own accommodation **and **required documents.**
Due to the level of travel required in the role, you will already be a **driver** with access to your **own vehicle **which you are able to use for work purposes. **Travel expenses are reimbursed.**
We offer an** excellent remuneration package** with **fantastic opportunities** **for progression **in a growing business.
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
**Division**
- Jet2holidays
**Careers With Us**
- Holidays Operations
**Careers Dept**
- Overseas roles in Destination
**Careers Team**
- In Resort
**Business Area**
- Jet2holidays
**Team**
- Overseas
Resort Team Leader - Costa del Sol | Jet2holidays
-
Resort Representative
hace 7 meses
Malaga, España Jet2.com and Jet2holidays A tiempo completoPermanent Intermittent - 40 Hours **Salary** - Excellent **Country** - SPAIN **What you will be doing...** As one of our valued Resort Representatives, you will play a vital part in sharing local knowledge, delivering outstanding customer service, and enhancing our customers holiday by introducing them to our experiences on offer. You will always be...
-
Dba Team Leader
hace 6 meses
Malaga, España Santander A tiempo completoDBA Team Leader - SCIB Málaga Country: Spain WHAT YOU WILL BE DOING SCIB está buscando un/a DBA Team Leader para nuestro HUB tecnológico en Málaga. POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD En Santander CIB ) somos actores principales en la transformación del sector financiero. ¿Quieres unirte a nuestro equipo? Santander Corporate &...
-
Payroll Team Leader
hace 7 meses
Malaga, España SD Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from...
-
Norwegian Team Leader for The Nets Company
hace 7 meses
Malaga, España Transcom WorldWide A tiempo completo**Location**:Spain, Malaga **Job category**:Operations **Language**:English Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Team Leader for the well-known financial solutions provider - NETS. Are you a driven, result-oriented, and inspiring leader that is motivated...
-
Team Leader
hace 6 meses
Malaga, España La Casa de las Carcasas A tiempo completoModa, talento y clientes son las palabras que definen La Casa de las Carcasas. Contamos con más de 4.500 personas de más de 60 nacionalidades entre nuestros equipos y con más de 700 tiendas repartidas por España, Portugal, Italia, Francia, México, Polonia, Rumanía y Chile. Nos gusta descubrir y contar con nuevos talentos que les apasione el mundo del...
-
Team Leader
hace 6 meses
Malaga, España BeneFit Cosmetics A tiempo completo**Position**: ¿Eres una persona atrevida, creativa y apasionada? ¿Consideras que trabajar y divertirte no pueden ir por separado? Si eres una persona dinámica y con espíritu emprendedor, ¡tienes que formar parte del equipo **BENEFIT**! El/La Team Leader será el embajador/a de la Marca y experto/a en cejas. Será responsable de transmitir el ADN de la...
-
Team Leader Málaga Aeropuerto
hace 7 meses
Malaga, España Europcar Mobility Group A tiempo completo**Descripción de la empresa** Europcar Mobility Group is a major player in mobility markets. Europcar Services is the Pan-European Shared Services Centre of Europcar Mobility Group opened in Oeiras - Portugal in 2014 to handle and provide, mainly, financial services to all EUROPCAR, Gold Car and Ubeeqo affiliates in Europe and to harmonize and optimize...
-
Cybersecurity Team Leader
hace 6 meses
Malaga, España Iwantic A tiempo completoMalaga,Malaga Desde nuestra división de **Ciberseguridad**, estamos buscando un/a **Cybersecurity Manager **para incorporarse directamente a una compañía líder nº1 a nível global en su sector con sede en Málaga. **Funciones**: - Supervisar y coordinar los equipos de seguridad globales a nível funcional. - Apoyar los desarrollos y las iniciativas...
-
Dba Team Leader
hace 7 meses
Malaga, España Talent Hackers A tiempo completoLa empresa en cuestión es una institución financiera multinacional con sede en España. Es uno de los bancos más grandes del mundo en cuanto a capitalización de mercado y activos totales. La empresa ofrece una amplia gama de servicios financieros a individuos, empresas e instituciones, incluyendo banca minorista, banca comercial, banca de inversión y...
-
Team Leader Iot Core Systems Customer
hace 6 meses
Malaga, España Vodafone A tiempo completo**About the role**: As the Customer Management Team Lead for Internet of Things (IoT) IT, you are accountable for spearheading the development and execution of various IoT projects. This role holds immense significance in terms of customer perception and directly influences the success and reputation of Vodafone’s IoT product offerings, pivotal for...
-
People Country Leader
hace 7 meses
Malaga, España SD Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from...
-
Team Manager for a Scandinavian Digital Bank
hace 7 meses
Malaga, España Transcom Spain A tiempo completoWe’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a Team Leader for a Scandinavian digital bank, providing financial flexibility to clients since 2014. Are...
-
Team Manager for a Norwegian Digital Bank
hace 6 meses
Malaga, España Transcom Spain A tiempo completoWe’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a Team Leader for a Norwegian digital bank, providing financial flexibility to clients since 2014. Are...
-
Site Reliability Engineer
hace 7 meses
Malaga, España Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Site Reliability Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world! We're looking for a Site...
-
Team Leaders
hace 6 meses
Malaga, España Ryanair A tiempo completo**AZUL HANDLING** es el grupo dedicado a ofrecer los servicios de asistencia y operaciones en tierra para las aerolíneas del **Grupo Ryanair España (Buzz, Lauda, Malta Air & Ryanair DAC)**, proporcionándoles un servicio completo de atención a sus pasajeros, rampa y manejo de equipajes, remolque de aeronaves, envío de repuestos AOG así como realizar...
-
Property Consultant
hace 6 meses
Malaga, España Emprego ES A tiempo completoWe are delighted to be further expanding our office in Nueva Torrequebrada. Our company is building a 5* luxury holiday resort in the beautiful countryside of Central France and is looking for confident and highly experienced salespeople to connect with potential clients and assist with purchasing their dream holiday home. In this role, you will be...
-
SOC Director
hace 7 meses
Malaga, España Capgemini A tiempo completo**Who are we?** Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in...
-
Airport Representative
hace 7 meses
Malaga, España Jet2.com and Jet2holidays A tiempo completoPermanent Intermittent - 30 Hours **Salary** - Excellent **Country** - SPAIN **What you will be doing...** As one of our valued Airport Representatives you will play a vital part meeting & greeting our customers on arrival and departure, delivering outstanding customer service, and directing our customers to their transfer. You will always be working as...
-
German Speaking Customer Service Representative
hace 7 meses
Malaga, España Decoded HR A tiempo completo**About Us**: Decoded HR is a Human Resources consulting firm dedicated to partnering with companies that prioritise HR within their organisation and require a trusted outsourcing business partner to manage their In-House-Like People Departments. We specialise in offering strategic guidance and impactful HR solutions, leveraging technology to enhance human...
-
English Speaking
hace 7 meses
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - English*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English speaking - Junior Operations Manager** to join our exciting project. **What we offer...