Service Desk Coordinator

hace 2 semanas

Barcelona, España amaris A tiempo completo

Job description

Find your place at Amaris Consulting as an IT Service Desk Coordinator in Barcelona. Start your new adventure in an international and agile Environment by identifying opportunities for improvement at the technical, functional, and organizational levels and solving difficult issues like finding out how to get the only backup saved out of the same server that has crashed.

WHAT WILL YOU DO?

Be the point of escalation to end-users, market stakeholders and both market and HQ management.
Crises management in the case of a serious outage in the area, by chairing and coordinating all crises resolution activities.
Ensuring adequate communication of resolution activities to management as well as the impacted end users.
Determination and implementation of the required support strategy for the area of responsibility.
Management of relationship with any 3rd party service providers, including KPI review and follow up of any SLA breaches or the implementation of corrective actions in the case of chronic breach of SLAs.
Coordination of resolution activities with all internal and external teams involved, such as, but not limited to, development teams, project management, business excellence, Operations, IT infrastructure and market IT teams.
Driving root cause analysis and problem creation, investigation and resolution

✍️ WHAT WOULD YOU NEED? ✍️

**Capabilities**: understanding of Operations, support, monitoring on e-commerce platform.
ITIL V3 or V4
Some degree of experience in observability/monitoring (New Relic is a plus).
Experience in multi-country web shops.

**Project coordination with different vendors**: 2nd level and 3rd level.
Fluency in English

WHY US?

We are people with dreams and motivations like you, desiring to work on projects that project us to the top and push us to improve ourselves to the best. Working next to super talented people with whom we can share knowledge, and experiences, hang out, and feel the support of our colleagues and managers. We care about our consultants, that’s why we can offer:
Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world
Be part of an international, multicultural environment of 7,750 talented people over 60 countries and 5 continents, being able to benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors.
Flexibility is the order of the day, so we have a friendly remotely policies, an intensive workday, as well as social benefits such as Transit, Restaurant or Kindergarten ticket, and Private Health Insurance
Explore opportunities to grow quickly with a tailor-made career path and salary evaluation: 70% of our key senior talent joined the company at entry level
Develop your skills with our Tech Academy catalog in last technologies, access to the Udemy E-learning Platform with over 500 training courses, which includes programs in interpersonal communication, team management, project management, and participate in our Webinars and Workshops.
Choose your own training course with your annual personal budget and take advantage of our partners getting certifications paid by the company.
Feel part of our Community by being part of our Languages sessions, Team buildings, Afterwork hangouts, and the Event of the Year.
We have the WeCare program, where the company aid critically affected employees.
Unlock your full potential, both professionally and personally.

Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may

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