Account Manager

hace 3 meses

España Machinio A tiempo completo

**The Position**

With teams in North America, Europe and Asia, and operations all over the world, this role offers the unique opportunity to be a part of something unconventional, and the ability to and flexibility to work from anywhere in the world.

**Machinio**

**Work Life**
- Holiday/PTO policy
- Flexibility to work remote, possibility to work abroad
- Modern work equipment provided.
- Casual, collaborative, fast-paced work environment and a fun team (we're cool)
- In-person team events and really fun holiday parties
- Employee milestone program

**Responsibilities**:

- Attend to all paying member's needs, build relationships, and maintain the client's experience with Machinio's services for the duration of their membership.
- Renew/upsell annual memberships, using effective negotiation skills.
- Review each account regularly to ensure client's ROI maximization.
- Report back to the development team on client's technical issues, concerns and any related requests that can be improved/fixed/changed.
- Collaborate with the renewals team and other teams to improve aspects applicable to your role, as well as to the overall growth of the company.

**Requirements**:

- **_Fluent GERMAN and DUTCH are required_**:

- 2+ years of experience in account management, sales, and/or client relationships.
- Excellent communication and collaboration skills
- Strong analytical and negotiation skills
- Client-focused, with a strong problem-solving approach

**Compensation**
- Base salary + generous commission structure

**Our Interview Process**:

- Step 1 - Phone Interview with the Director of Operations to get to know you, your background and tell you about us
- Step 2 - Google Meets video interview with our Account Management Team Leads to discuss the role in depth.
- Step 3 - Final interview with our VP.

We are efficient decision-makers. Our interview process has a 2-week timeline and we do not waste time. We are not recruiters. We are real employees, with long tenures and institutional knowledge, and we work with and manage the job/team you are interviewing for. We take time to interview and build teams because our people are our most important resource

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