Customer Service Representative

hace 4 semanas


Poligono Industrial Alcobendas, España Culture Guru Ltd A tiempo completo

**⭐⭐ 20 HOURS PER WEEK - CUSTOMER SERVICE REPRESENTATIVE ⭐⭐**

Are you looking for an English-speaking part-time opportunity that allows you to utilise your natural problem-solving abilities?

Are you passionate about delivering a “5-Star” client experience, putting the valued customer at the heart of everything you do?

Would you like to work at a cool-vibrant office, an online start-up business based in Alcobendas, Madrid?

If so, and you are able to commit to 20 hours per week, Tuesday - Friday at the offices based in Alcobendas, Madrid - **keep reading**

**Hours**:10:00hrs - 14:00hrs (20 hours per week)

**Start**:Immediate

**Contract**:Permanent / Part-Time - **(onsite)**

**Salary**:9,050€

**Location**:Alcobendas, Madrid, Spain

**Business Language**: English - This is a necessary requirement

**About the company**

**⭐** Culture Guru is working with an established and vibrant e-commerce business that mainly focuses on premium cigars, and is searching for a people-focused, customer-centric and solution-orientated Customer Service Representative to join their ever-growing company on a part-time basis.

In just 4 years this company has become one of the most well-known retailers in the world within their market. This innovative start-up has now also ventured into the F&B industry.

**⭐ Responsibilities of the role but not limited to;**
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow up on orders and liaise with customers
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing WooCommerce and CRM tools
- Develop collaborative, positive working relationships with staff
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about products and brand
- Maintain and update regular client correspondence
- Customer service experience **in English**, preferably for an e-commerce business.
- Strong Ecommerce background
- Must be a customer-oriented person.
- Quick learner with the ability to absorb extensive information on the brand's history, product offerings
- Outstanding English in written and verbal communication skills, great phone etiquette and elevated speech
- Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and be detail-oriented in a fast-paced environment
- Proven to be organized, methodical, rigorous
- Team player able to develop great relations with co-workers
- Second language a plus but not essential (French, Spanish, Mandarin. Arabic..)

**Job Types**: Full-time, Permanent

**Salary**: 9,050.00€ per year

Ability to commute/relocate:

- 28108 Poligono Industrial Alcobendas: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: One location

Expected Start Date: 14/02/2023



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