Experiences Agent

hace 3 semanas

Mallorca Illes Balears provincia, España Hotelbeds A tiempo completo

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

- Purpose of Role
- This role is responsible for loading contracts, managing bookings to reduce issues and complaints, and delivering an excellent service to our customers in the E2E process of their experience.
Accountabilities
- Ensure that the quality of our products makes sense for our clients.
Work in an end-to-end process to load contracts correctly and reflected in our distribution channels in terms of availability, rates & content.
To contribute to the correct flow of the business by providing operational support to all our supplier requests regarding pre-arrival bookings, Maintain good relationships with suppliers from an operational perspective.
Working with suppliers' assistance (e.g. booking modifications, rejected bookings, checking missing info, offline quotations, sales support ) to reduce the impact of issues.
Suppliers complaints/issue resolution, ensuring effective response to clients' claims meet SLA deadlines and feedback is provided to the business to develop/improve products & services, ensuring specialization per product line, sourcing methodologies & geographies.
- Key Challenges
- To adapt to internal needs and understand priorities
Communicating regularly with other teams
CRC support and mistakes review to reduce negative impacts generated by wrong actions
- You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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