Golf Operations Manager
hace 4 meses
Supervisión y manejo de todos los aspectos de las operaciones de golf (Caddy Master, Tienda, Recepción Golf). Ayuda dando apoyo profesional, dirección, control y entrenamiento, liderando al equipo de operaciones. Hacer de relaciones publicas con los clientes elevando la calidad del servicio y dando una mejor experiência al golfista.
Reporta directamente al Director de Golf
- Coordinar las operaciones diarias de golf, incluyendo: torneos, tee times, campo de prácticas, servicios, flota de buggies, recepción-pro shop, y supervisando las operaciones de F&B en el campo, además de otras labores de apoyo al Director.
- Control de gastos.
- Creación de un buen servicio al cliente, ayudando a la promoción del golf dentro de los miembros y residentes. Asegurando que los asociados imparten un servicio de excelencia.
- Comunicación directa y diaria con el Superintendente y Director de F&B para asegurar una buena operación.
- Preparar horarios y responsabilidades junto con los jefes de departamentos, mejorando la productividad y evitando horas extras.
- Responsable junto con el Director del entrenamiento, estrategia y directrices a seguir, evaluación del personal, además de hacerse cargo de quejas y resolviéndolas.
- Seguimiento y supervisión en la recepción de golf / Caddy Master / Tienda Golf. Colaborando estrechamente con el equipo en las diferentes temporadas y apoyando en caso de ser necesario. Supervisión de procedimientos de reserva y servicio al cliente.
- Se asegurará de otorgar un buen entrenamiento y orientación a nuevos trabajadores.
- Responsable de la implementación y seguimiento de los estándares de servicio.
- Asegurarse que las normativas de riesgos laborables se cumplen.
- Asegurarse que las diferentes áreas de trabajo están limpias y con un buen nível de mantenimiento.
- Control de inventarios, tales como; bolsas de alquiler, buggies, carritos,
- Seguimiento a las normas del Club, ritmo de juego, y reglas de etiqueta asegurando que se cumplen.
**Requisitos mínimos**:
- Mínimo de experiência en operaciones de golf, Proficiency en inglés y jugar a Golf.
- Se valorarán conocimientos de francés.
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