App Service Manager

hace 6 meses


Barcelona, España Q-tech A tiempo completo

Referencia- APP_ServiceManager- Persona de contacto-
- t. 669 77 44 46- DescripciónNuestro cliente, Banc Sabadell, se encuentra en búsqueda de un/a Application Service Manager para potenciar su unidad de servicios a terceros, con al finalidad de dar servicio a partners propios del banco.

**Hablemos del proyecto...**

Tus funciones y responsabilidades consistirán en:

- Gestionar como Service Manager el cumplimiento de los servicios según los SLAs establecidos con Paycomet, la plataforma de pagos propia del banco.- Liderar el proceso de outsourcing de la plataforma, acompañando en el registro del cliente, así como su alta en las herramientas propias de la plataforma.- Gestionar el escalado de inccidencias, siendo el punto de contacto para la atención, canalización y resolución de incidencias.- Presentación en comités, tanto en español como en inglés, realizando el reporting del servicio en los diferentes comités.- Requisitos básicos- Licenciatura en informática o disciplina similar- Conocimientos de metodologías de desarrollo (Waterfall, Agile, Scrum, etc.- Conocimiento de metodologías de gestión de servicios y procesos (CMMi, ITIL, Lean, etc)- Conocimientos funcionales en sector bancario y canales digitales en general, deseable conocimiento entorno de pagos y comercios.- Conocimiento de arquitecturas aplicativas y de infraestructura a diferentes níveles (comunicaciones, sistemas operativos, middleware, servidores de aplicaciones, mainframe, cloud, etc.)- Conocimientos de gestión de proyectos (PMBok, Prince, IPMA, etc.)


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