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Lodging Service Representative
hace 5 meses
**Lodging Service Representative (Spanish or French and English Speaking)**
Are you passionate about travel?Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational company?
We make it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations.
The Lodging Service Representationposition at Expedia Group offers this for you as we continue to build a culture of extraordinary service working directly with our Hosts, who list their properties.
We welcome new ideas, opinions, and pitches that we can Test & Learn in a trusted working environment. We communicate directly, share feedback at all levels, engaging with our customers and internal stakeholders.
**What you’ll do**:
- Add value to their property listing(s) potential and improve marketplace standards by making Outbound calls to Hosts, to provide recommendations using Global-Plays through different CRM tools
- You will aim to understand Customer needs, because of either Guest bookings or Host education and focus on quick contact handling, delivering the right solutions through education, and proactively providing insights to the management team/correspondent department
**Who you are**:
- Native or bilingual level of Spanish or French and English
- Strong verbal and written communication skills
- Background in Customer Support and B2B performance (considered a plus)
- We are looking for people who are able to understand our customer needs and deliver a world-class service
- Highly motivated and passionate about connecting to the Customer
- Growth mindset, open to new insights, embrace feedback & coaching, and challenge our beliefs to deliver outstanding customer experience
**About Expedia Group**
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
