Head of Operations

hace 5 días

Barcelona, España Treatwell A tiempo completo

**Head of Operations**

Based in our Barcelona office, we’re looking for a Head of Operations to play a pivotal role within our leadership team at Treatwell. Responsible for optimising and orchestrating the operations of our service centres across multiple countries including Spain, Tunisia and Germany, we’re looking for someone to lead our continued expansion and elevate our existing operations teams of 120+ FTE’s.

You will have a significant impact on driving efficiencies, improving partner and customer satisfaction and contributing to the strategic decision-making process.

**You will be responsible for**:

- Designing and implementing streamlined team structures within the service centres, creating structural efficiencies to ensure optimal resource allocation, clear communication, and efficient workflows.
- Collaborating closely with Managing Directors to design a unified partner and customer journey, focusing on enhancing satisfaction and operational effectiveness.
- Leading the formulation and execution of a comprehensive Operations strategy, identifying process improvements and establishing KPIs to measure success and operational excellence across the entire business.
- Managing and mentoring large teams across multiple locations, emphasising after-sales enablement and operational performance whilst fostering a collaborative and high-performance culture that drives results.
- Engage with cross-functional teams including Finance Ops, People Ops, and Data, located within the service centres to ensure their operational needs are met and integrated into the broader operational framework.
- Leading strategy discussions, presenting strategic options during decision-making meetings and executing initiatives at a global scale.

**About you**:

- Proven track record of successful leadership within a fast-paced scale-up environment.
- Extensive experience managing teams of more than 100 FTEs within a global environment, preferably in an ecommerce or marketplace environment.
- Strong expertise in operational excellence, process optimisation, and enhancing customer/partner satisfaction.
- Demonstrated ability to collaborate effectively with cross-functional teams and present strategic options to executive leadership.
- High level of English proficiency both written and verbal.

**About Treatwell**

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 800 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And.breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

**We’ll treat you to**:

- 28-days holiday, plus bank holidays
- A competitive monthly bonus structure based on performance
- Monthly 40€ Treatwell vouchers so you can treat yourself too
- Mental health support through our partnership with Plumm

**Equal Opportunity

  • Head Of Operations

    hace 6 días

    Barcelona, España Trust In Soda A tiempo completo

    SODA has partnered with a leading digital marketplace that connects vendors and customers seamlessly. Our client's innovative platform revolutionises the way businesses interact, providing solutions for sales, marketing, and customer loyalty programs with a significant presence in the sporting world. They are now looking for a Head of Operations to join...

  • Head of Product Operations

    hace 5 días

    Barcelona, España Ikigai Talent Goup A tiempo completo

    Spain, Barcelona Start-up Up to 130k Head of Product Operations Kon'nichiwa! We're currently managing a **Head of Product Operations **role for an Entertainment company with offices in Barcelona. As the Head of Product Operations, you'll be in charge of directly managing teams, handling product-related tasks, spearheading strategic planning and...

  • Head Of Commercial Operations

    hace 4 semanas

    Barcelona, España Pastels Music Branding Agency A tiempo completo

    Head of Commercial Operations Barcelona Barcelona, Catalonia, ES Company Description Pastels is an international music branding agency based in Barcelona. We specialise in giving sound identity to brands and companies through thoroughly curated playlists, soundtracks, and live music sessions. Our mission is to inspire audiences around the world and help...

  • Head Of Commercial Operations

    hace 4 semanas

    Barcelona, España Pastels Music Branding Agency A tiempo completo

    Head of Commercial Operations Barcelona Barcelona, Catalonia, ES Company Description Pastels is an international music branding agency based in Barcelona. We specialise in giving sound identity to brands and companies through thoroughly curated playlists, soundtracks, and live music sessions. Our mission is to inspire audiences around the world and help...

  • Head Of Commercial Operations

    hace 1 semana

    Barcelona, Barcelona, España Pastels Music Branding Agency A tiempo completo

    Head of Commercial Operations Barcelona Barcelona, Catalonia, ES Company Description Pastels is an international music branding agency based in Barcelona. We specialise in giving sound identity to brands and companies through thoroughly curated playlists, soundtracks, and live music sessions. Our mission is to inspire audiences around the world and help...

  • Head of Product Operations

    hace 1 semana

    Barcelona, Barcelona, España Ikigai Talent Goup A tiempo completo

    Spain, BarcelonaStart-upUp to 130kHead of Product OperationsKon'nichiwaWe're currently managing a Head of Product Operations role for an Entertainment company with offices in Barcelona.As the Head of Product Operations, you'll be in charge of directly managing teams, handling product-related tasks, spearheading strategic planning and implementation, and...

  • Head of Operations

    hace 2 semanas

    Barcelona, España Vivara by GCO Ventures A tiempo completo

    At Vivara, a vibrant and independent startup in Barcelona, we are on the lookout for a Head of Operations to join our incredible team. Backed by GCO, Vivara is all set to transform the rental management industry and bring a wave of confidence and ease to the housing rental game. As a Head of Operations, your role will be instrumental in shaping Vivara's...

  • Head of Operations

    hace 1 semana

    Barcelona, Barcelona, España AXA Partners A tiempo completo

    POSITION DETAILSPosition Title: Head of Operations & Network (non-medical)Department: OperationsReporting Line : COO AXA PartnersLocation: One of our major Operations centers in Europe (Paris, Redhill, Barcelona)Role Type: Permanent***The Head of Operations & Networks is responsible for steering operational and network excellence journey at AXA Partners...

  • Head Of Product Operations

    hace 1 semana

    Barcelona, Barcelona, España Ikigai Talent Group A tiempo completo

    I'm hiring Sales, Digital Marketing and Product roles We're currently managing a Head of Product Operations role for an Entertainment company with offices in Barcelona.As the Head of Product Operations, you'll be in charge of directly managing teams, handling product-related tasks, spearheading strategic planning and implementation, and actively...

  • Head Of Commercial Operations

    hace 1 mes

    Barcelona, España Pastels Music Branding Agency A tiempo completo

    Company DescriptionPastels is an international music branding agency based in Barcelona. We specialise in giving sound identity to brands and companies through thoroughly curated playlists, soundtracks, and live music sessions. Our mission is to inspire audiences around the world and help brands resonate with their customers.Role DescriptionThis is a...

  • Head Of Security Operations

    hace 4 días

    Barcelona, España Dimension Data A tiempo completo

    .Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Head of...

  • Head of Operations

    hace 1 semana

    Barcelona, Barcelona, España Treatwell A tiempo completo

    Head of OperationsBased in our Barcelona office, we're looking for a Head of Operations to play a pivotal role within our leadership team at Treatwell. Responsible for optimising and orchestrating the operations of our service centres across multiple countries including Spain, Tunisia and Germany, we're looking for someone to lead our continued expansion and...

  • Head Of Security Operations

    hace 4 días

    Barcelona, España The Nippon Telegraph And Telephone Corporation (Ntt) A tiempo completo

    .Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Head of...

  • Head Of Commercial Operations

    hace 1 semana

    Barcelona, Barcelona, España Pastels Music Branding Agency A tiempo completo

    Company DescriptionPastels is an international music branding agency based in Barcelona. We specialise in giving sound identity to brands and companies through thoroughly curated playlists, soundtracks, and live music sessions. Our mission is to inspire audiences around the world and help brands resonate with their customers.Role DescriptionThis is a...

  • Head of Operations

    hace 1 semana

    Barcelona, Barcelona, España Talent Search People ES A tiempo completo

    You're the person we're looking for if:You have between 7-10 years of experience as Head of Operations / Senior Ops Manager You have experience in the financial planning and forecasting, as well as P&L; management You have a high level of English and Spanish. Any other languages are a plus You have a strong business acumen You have excellent skills in Excel,...

  • Head of Operations Iberia

    hace 3 semanas

    Barcelona, España ADP A tiempo completo

    **Head of Operations Iberia (BoB Spain & Portugal, reporting directly to Southern Europe GM), key legal representative of ADP in Spain, including acting as Site Leader in Spain.** **Location***: Barcelona** **Scope**:Drive the development and execution of the Strategy to achieve maximum growth and profitability for ADP Iberia. Manage all operations in...

  • Head of Operations

    hace 3 semanas

    Barcelona, España AXA Partners A tiempo completo

    **POSITION DETAILS** **Position Title: Head of Operations & Network (non-medical)** **Department: Operations** **Reporting Line : COO AXA Partners** **Location: One of our major Operations centers in Europe (Paris, Redhill, Barcelona)** **Role Type: Permanent** *** The Head of Operations & Networks is responsible for steering operational and network...

  • Head of Product Operations

    hace 5 días

    Barcelona, España Bradford Jacobs A tiempo completo

    We like to think of ourselves as unapologetic tech innovators; this means we only build products we can be proud of. Beauty is skin deep, but we know looks aren't everything. We love a tight security protocol, low latency and a banging user experience. We have grown into a community of diverse nationalities, perspectives and skill sets. You'll be part of an...

  • Head Of Group Operations

    hace 4 días

    Barcelona, España Scope Group A tiempo completo

    We are looking for a Head of Group Operations to support our team in Frankfurt or Berlin. As Head of Group Operations you will lead coordinate, organise and supervise Scope Group's operations in ways that ensure maximum productivity of all employees. This is an exciting opportunity for organizational strategists and project management experts with leadership...

  • Head of Product Operations

    hace 1 semana

    Barcelona, Barcelona, España Bradford Jacobs A tiempo completo

    We like to think of ourselves as unapologetic tech innovators; this means we only build products we can be proud of. Beauty is skin deep, but we know looks aren't everything. We love a tight security protocol, low latency and a banging user experience. We have grown into a community of diverse nationalities, perspectives and skill sets.You'll be part of an...