Field Service Engineer
hace 2 semanas
Desde ZEISS Iberia nos encontramos en la búsqueda de un/a Field Service Engineer para nuestra división de dispositivos médicos en País Vasco
MISIÓN DEL PUESTO Y RESPONSABILIDADES:
Resolución de las incidencias técnicas, instalaciones, así como el incremento de la satisfacción del cliente.
- Mantenimiento de la base instalada.
Proporcionar valor añadido
- Resolución de las incidencias técnicas derivadas del mal funcionamiento, averías o desajustes de los equipos.
- Realización de tareas de mantenimiento preventivo/correctivo acorde con los protocolos de cada línea de producto.
- Generación de Leads para la venta de contratos de mantenimiento.
- Realización de las instalaciones y puestas en marcha de todos los equipos in situ, ya sean como consecuencia de pedidos y/o demostraciones, así como en congresos y/o exposiciones, asegurando su correcto funcionamiento.
- Mantenimiento de las herramientas de trabajo y verificación las fechas de calibración para cumplir con la normativa vigente.
- Mantener un sistema de calidad efectivo según la norma ISO 9001:2000.
- Ejecución y aplicación del Procedimiento de Vigilancia Médica para los Incidentes de Seguridad en los casos en los que proceda.
- Gestión de todas las tareas administrativas en tiempo y forma, con la finalidad de dar continuidad y traspasar el estatus de la acción técnica al departamento de Service Support: facturación, productividad, consolidación de costes, etc.
- Cumplimentación del formulario CPO en cada instalación y su posterior envío a las diferentes centrales.
- Informar al cliente que realice el NPS para medir la satisfacción al cliente.
- Estimación de los tiempos de trabajo y materiales necesarios para las diferentes acciones correctivas y posterior realización de los presupuestos por parte del equipo de Service Support.
- Cumplimiento de los criterios de medioambiente requeridos por la empresa y la legislación.
- Trabajo en equipo con Ventas y Marketing, para crear un clima laboral que priorice los objetivos grupales por encima de las metas individuales, teniendo como finalidad única la satisfacción de cliente.
**Requisitos**:
Titulación:
- Título universitario o equivalente, FP Grado superior: Electrónica.
- Informáticos: Gestor de redes, configuración de periféricos, MS Office, programa de correos
- Idiomas: Inglés nível medio
Experiência:
Experiência profesional en general:
- Experiência en reparación de equipos electrónicos e informáticos.
Experiência profesional para el puesto:
- 3 años en puesto de mantenimiento de equipamiento electro médico.
Disponibilidad para viajar.
Your ZEISS Recruiting Team:
Leticia Bercero López
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