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Process Adoption Lead

hace 5 meses

Barcelona, España Autodesk A tiempo completo

Job Requisition ID #
- 23WD71796

Position Overview

Are you a passionate and experienced process coach who is enthusiastic about enabling customer success teams to perform at peak efficiency? Are you excited by delivering change and supporting new learning & development methods If yes, you may be a great fit for Autodesk’s Global Revenue Operations Organization.

In this role, you will be involved in reviewing, supporting, and delivering business process strategy and operational solutions to ensure goals and objectives are met for the Enterprise Customer Success (ECS) team. Working in conjunction with Customer Success Program Managers, Instructional Designers, and Process Managers, the Process Adoption Lead delivers guidance and enablement materials to assist with the implementation of new programs and tools by ensuring all relevant roles are adopting the change. This is an exciting opportunity to make a positive impact on our Consulting and Customer Success Management (CSM) teams, and Autodesk’s future success.

**Responsibilities**:

- Document processes, identify issues / risks to pinpoint business impacts and change.
- Drive adoption of business process standards and tools, and continuously seek feedback for improvement.
- Deliver timely relevant training and learning content to continuously improve adoption of new processes.
- Provide coaching and mentoring on processes and methodologies, recommending additional training resources where appropriate.
- Collect information regarding status of process adoption initiatives, maintain high-level project plans, raise potential issues with program/ process managers, and proactively suggest and implement solutions as needed.
- Work with key stakeholders to effectively support and improve business systems, tools, and processes.
- Maintain and revise procedures to ensure efficiency
- Contribute to design, development, and successful implementation of project strategy

Minimum Qualifications
- Experience: 2-3 years+ previous experience in a Consulting, Project Management or Business Analysis roles.
- Education: Bachelor’s degree in business administration, management, economics, or a related field.
- Language: English (must have excellent verbal and written skills) with any other language being a plus.
- Presentation Skills: Ability to create compelling and visually appealing presentations for internal stakeholders.
- Teamwork: Highly accountable with strong collaboration skills to work effectively within cross-functional teams
- Communication: Excellent verbal and written communication skills to effectively convey complex ideas and recommendations to internal and team members
- Problem-Solving: Demonstrated ability to approach complex business problems with a structured and logical mindset
- Software Proficiency: Intermediate MS Excel, PowerPoint, Word, and data visualization
- Project Management: Knowledge of project management methodologies to ensure efficient project execution.

Preferred Qualifications
- Education: master’s degree in business administration or a related field can be advantageous.
- Experience: Lean thinking and tools, deploying technology or services with a large enterprise company
- Delivery: Highly organized with a proven ability to drive projects from initiation to completion and persevere to complete a job
- Analysis: Proficiency in analyzing data, identifying trends, and drawing insightful conclusions using Excel or other tools
- Leadership: Background enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with internal customers and peers
- Mindset: Strong sense of ownership, strong work ethic, quality standards, and the desire for continuous learning and growth
- Mobility: Able to travel as required (less than 20%)

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About Autodesk

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