Process Lead with Portuguese, Alexa Shopping
hace 3 semanas
A Bachelor’s Degree and relevant work experience of 3+ years.
- Excellent English language skills - verbal, writing, reading and comprehension.
- Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements.
- Strong communication and interpersonal skills to effectively guide and mentor associates.
- Ability to work collaboratively with cross-functional teams.
- Thoroughly understand multiple SOPs and ensure adherence to established processes.
- Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation.
- Lead and participate in process improvement initiatives.
- Comfortable working in a fast paced, highly collaborative, dynamic work environment - Willingness to support several projects at one time, and to accept re-prioritization as necessary.
- Adaptive to change and able to work in a fast-paced environment.
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Key job responsibilities
- Experience in managing process and operational escalations
- Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
- Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
- Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps
- Be a SME for the process and a referral point for peers and junior team members
- Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
- Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
- Ability to perform deep dive in the process and come up with process improvement solutions
Experience with Artificial Intelligence interaction, such as prompt generation
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Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Process Lead with expertise in Portuguese to join our Alexa Shopping Operations team. As a Process Lead, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesActively seek to understand Amazon's core business values and initiatives, and...
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Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Process Lead with expertise in Portuguese to join our Alexa Shopping Operations team. As a Process Lead, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesActively seek to understand Amazon's core business values and initiatives, and...
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