Customer Representative
hace 6 meses
**Customer Service/Support**
**Location**
- Barcelona, Spain**Language**
- German***
**Description**:
In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for a **Customer Representative (German-speaker) - Hybrid - Fashion Industry **to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
**What you will do in this role**
As a **Customer Representative **on our team, you will:
- Solve any kind of customer’s doubt or complain regarding our Client
- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Ensure contractual SLA is maintained
**Concentrix is a great match if you**:
- Are proficient or bilingual in German plus an advanced level of English
- Are goal and customer service oriented
- Have a good disposition to work in a customer service environment
**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week temporary contract: rotative Monday to Friday 11:00 to 20:00 and Saturday 09:00 to 18:00
- Salary 18 400 euros gross/year + up to 1400 euros gross/year in bonus
- Central location in Barcelona and possibility to work from home some days
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Reimagine the best version of you
Concentrix is an equal opportunity employer
**RRQ24-002820-1-GERMANY
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