![Uber](https://media.trabajo.org/img/noimg.jpg)
Courier Experience Program Lead, Emea Commops
hace 2 semanas
**About EMEA Community Operations**:
Community Operations (CommOps) is pioneering how Uber interacts with users around the globe. We support all Uber business lines and propositions (Mobility verticals like Rides, Hailables; Delivery verticals like Eats and Grocery, and specific propositions like Uber for Business) and cover a broad range of activities including customer service, platform safety, new partner onboarding, sales, compliance and account management. Community Operations is also Uber’s face and ears to riders and driver partners, and thus plays a key role in customer insights & advocacy within Uber.
In EMEA, we lead these activities in 30+ countries and in 20+ languages, in large scale and highly nuanced market environments and operational complexity. We are very proud of being the most geographically diversified team in Uber, and welcome you to be part of our hard-working, diversified and inclusive team
**About the role**:
The Eater/Courier Experience team is transversal to all Uber Eats markets in EMEA. Our mission is to shape customer-centric experiences that aims to provide the best customer experience to our eater and courier.
To achieve this, we’re looking for a Program Leader - Courier capable of developing a deep understanding of our courier landscape across EMEA and continuously look for opportunities of improvement. In order to do that, this person will need to use this understanding to engage the broader Uber organization to enable courier-centric process & product design, customer-first decision-making, relevant content, and, overall, a more customer centric culture at Uber within EMEA. The role involves building and fostering strong cross-functional relationships across Operations, Tech and CommOps teams, with a strong sense of teamwork and solution-oriented mindset. You will be an advocate for our customers and your leadership will instill inspiration and confidence to key stakeholders on building a successful advantage by growing and strengthening our customer focus.
This role will require (1) an outstanding customer centric mentality, and (2) a proven record to work on large scale transformational programs.
The Senior Program Lead - Courier, Delivery will report to the Eater/Courier Programs Lead and will be focused on the customer support experience for couriers in markets across Europe, the Middle East, and Africa (EMEA).
The role can be based in one of the following locations - Amsterdam (preferred), London, Paris, Madrid or Berlin.
**What you'll Do**:
The Delivery CommOps Sr Program Manager team is responsible for the following seven functions:
- ** Leadership**:Drive thought leadership on all things related to the courier’s support experience
- ** Project Management**: Project Scaling and improving support in an innovative way at a company that's growing and changing constantly.
- ** Planning & Organisation**:Design a customer-centric strategy & roadmap to drive impact at all levels across the organization;
- ** Customer Centric**:Develop a deep understanding of the couriers landscape across EMEA and passionately advocate for all couriers in order to help solve the problems they experience;
- ** Stakeholder Management **:Manage a complex set of stakeholders distributed across multiple teams within Regional Operations and the wider CommOps org;
- ** Team enablement **:Collaborate with Ops and CommOps teams to rollout strategic projects in EMEA and ensure implementation is relevant to each local markets; Leverage mega-regional takeaways and collaborate regularly to find opportunities for EMEA;
- ** People Support**: Recruit, manage, coach, and take a deep interest in the career development of the members of your team, if applicable.
**What You’ll Need**:
- Experience with people management, passionate about guiding and developing teams to perform at the highest levels while maintaining an enjoyable and passionate atmosphere (if applicable)
- Incredible compassion and understanding of couriers. You will be an excellent advocate for Uber's users and are passionate about the community experience.
- Change management experience. You have previously led large scale transformational projects and been an advocate for change.
- Data-driven and analytical approach. You can look at any spreadsheet and know the right questions to ask to get to practical outcomes, and you know how to explain data in a digestible way.
- Very comfortable managing multiple, ongoing tasks in a dynamic, fast-paced environment with shifting timelines and a complex stakeholder management matrix
- Team-first attitude with a bias towards collaboration and inclusion
- Communication. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy to couriers, explaining the importance of certain complicated metrics, or addressing to senior leaders. You are able to design impactful presentations and are capable of influence and persuasion.
- Calm under pressure. You have
-
Courier Hr Operations Regional Lead
hace 1 semana
Madrid, España Jr Spain A tiempo completocol-wideJob Description:**As a Courier HR Operations Regional Lead you will lead five market-based teams of Courier HR Operations on a mission to ensure that the courier workforce is supported in the best way.**You will lead five teams during an exciting time for our company and you will have the opportunity to shape a global division fit for Italy, Spain,...
-
Mobility Experience Program Leader
hace 2 semanas
Madrid, Madrid, España Uber A tiempo completoAbout EMEA Community Operations:Community Operations (CommOps) is pioneering how Uber interacts with users around the globe. We support all Uber business lines and propositions (Mobility verticals like Rides, Hailables; Delivery verticals like Eats and Grocery, and specific propositions like Uber for Business) and cover a broad range of activities including...
-
Courier HR Operations Regional Lead
hace 2 semanas
Madrid, Madrid, España Just eat Takeaway A tiempo completoAs a Courier HR Operations Regional Lead you will lead five market-based teams of Courier HR Operations on a mission to ensure that the courier workforce is supported in the best way.You will lead five teams during an exciting time for our company and you will have the opportunity to shape a global division fit for Italy, Spain, Israel, Poland and Bulgaria....
-
Mobility Experience Program Manager
hace 1 semana
Madrid, España Uber A tiempo completo**#Greatmindsdontthinkalike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the...
-
Senior Manager EMEA Workplace Experience
hace 1 semana
Madrid, España NetApp A tiempo completoTitle: Senior Manager EMEA Workplace Experience Location: Kirchheim bei Munchen, DE, 85551 Vienna, AT, 1120 Paris, FR Cork, Munster, IE, T23 PPT8 Madrid, ES, 28020 Dusseldorf, DE, 40472 Windsor, GB, SL4 1RS Milan, IT, 20133 Requisition ID: 126098 Job SummaryNetApp is seeking an experienced Senior Manager to lead the EMEA Workplace Experience (WX) Team....
-
Senior Manager EMEA Workplace Experience
hace 1 mes
Madrid, España NetApp A tiempo completoTitle: Senior Manager EMEA Workplace Experience Location: Kirchheim bei Munchen, DE, 85551 Dusseldorf, DE, 40472 Vienna, AT, 1120 Madrid, ES, 28020 Windsor, GB, SL4 1RS Cork, Munster, IE, T23 PPT8 Paris, FR Milan, IT, 20133 Requisition ID: 126098 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own...
-
Senior Manager EMEA Workplace Experience
hace 4 semanas
Madrid, España NetApp A tiempo completoTitle: Senior Manager EMEA Workplace Experience Location: Kirchheim bei Munchen, DE, 85551 Dusseldorf, DE, 40472 Vienna, AT, 1120 Madrid, ES, 28020 Windsor, GB, SL4 1RS Cork, Munster, IE, T23 PPT8 Paris, FR Milan, IT, 20133 Requisition ID: 126098 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own...
-
Senior Manager EMEA Workplace Experience
hace 2 semanas
Madrid, España NetApp A tiempo completoTitle: Senior Manager EMEA Workplace Experience Location: Kirchheim bei Munchen, DE, 85551 Dusseldorf, DE, 40472 Vienna, AT, 1120 Madrid, ES, 28020 Windsor, GB, SL4 1RS Cork, Munster, IE, T23 PPT8 Paris, FR Milan, IT, 20133 Requisition ID: 126098 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own...
-
Senior Manager Emea Workplace Experience
hace 1 semana
Madrid, España Netapp A tiempo completoTitle: Senior Manager EMEA Workplace Experience Location: Kirchheim bei Munchen, DE, 85551 Dusseldorf, DE, 40472 Vienna, AT, 1120 Madrid, ES, 28020 Windsor, GB, SL4 1RS Cork, Munster, IE, T23 PPT8 Paris, FR Milan, IT, 20133 Requisition ID: 126098 About NetApp We're forward-thinking technology people with heart.We make our own rules, drive our own...
-
Talent Management Program Lead
hace 1 semana
Madrid, España Mygwork A tiempo completo.The Team : The People & Culture team plays an essential role in supporting our company's strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstar's unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial goals....
-
Courier Success Executive
hace 2 semanas
Madrid, Madrid, España Stuart A tiempo completoStuart (DPD Group) is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.Our Mission We are an impactdriven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new...
-
Emea Gsc Sustainability Lead
hace 3 semanas
Madrid, España Pfizer A tiempo completoROLE SUMMARY The EMEA Supply Chain Sustainability Lead is responsible for the design and execution of Pfizer’s environmental sustainability strategy and initiatives within the EMEA Global Supply Chain organization in alignment with the Pfizer global strategy and targets. ROLE RESPONSIBILITIES - Lead sustainability EMEA team and oversee the delivery of...
-
Water Stewardship Lead
hace 4 semanas
Madrid, España Amazon Data Services Spain, S.L. A tiempo completoBachelor’s degree in water, water resources, environmental science, hydrology, sustainability, engineering, environmental studies, or related discipline - 8+ years demonstratable experience in water system planning, water management consulting, operations management, strategy, project management, ESG, or business-related roles OR - Demonstrated experience...
-
Water Stewardship Lead
hace 2 semanas
Madrid, España Amazon Data Services Spain, S.L. A tiempo completoAmazon is looking for a results-oriented individual to join the AWS water infrastructure team. In this role, you will work with external stakeholders to identify, develop and implement a pipeline of projects that advance water stewardship across AWS's water infrastructure footprint. You will be responsible for the development of the water infrastructure...
-
Talent Management Program Lead
hace 2 semanas
Madrid Centro, Madrid, España myGwork A tiempo completoThe Team : The People & Culture team plays an essential role in supporting our company's strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstar's unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial...
-
Emea Claims Operations Business Intelligence Lead
hace 2 semanas
Madrid, Madrid, España Chubb INA Holdings Inc. A tiempo completoRole Purpose:EMEA Claims Operations MI/BI team (Management Information & Business Intelligence) is required to provide deep data insights to COG, regional EMEA Leadership & local claims clusters/countries heads and SLT.This ranges from typical claims trend analytics with already defined KPI's, trend developments over time, up to sophisticated predictive...
-
Talent Management Program Lead
hace 4 semanas
Madrid, España Morningstar A tiempo completoThe Team : The People & Culture team plays an essential role in supporting our company’s strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstar’s unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial...
-
Associate Systems Engineer
hace 3 semanas
Madrid, España University Program A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Emea Partner Field Enablement Manager, Wwfe
hace 2 meses
Madrid, España AWS EMEA SARL (Spain Branch) A tiempo completoPassion for empowering PSMs and managers to change customers lives. - Extensive experience in Field Enablement leadership, Field Sales training, or Partner Enablement with increasing influence and responsibility. - Experience working with technology sales organizations in a business to business market. - Experience creating technical sales enablement...
-
Program Manager, Customer Experience
hace 2 semanas
Madrid, Madrid, España Fastly A tiempo completoWe're building a more trustworthy Internet. Come join us.We're building a more trustworthy Internet. Come join us.Program Manager, Customer Experience - Spanish SpeakingFastly's goal of building the best set of tools for people who scale the internet is rooted in great support. It's a core value, and something that crafts our culture.The Program Management...