Operations Manager

hace 2 semanas


Barcelona, España Glovo A tiempo completo

**About Glovo**:
We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of livesall while having fun

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

**Your work-life opportunity**:
As a Duty Manager, you will be responsible for ensuring operational excellence in the cities where Glovo operates. You will lead the Real Time Operations team, overseeing the daily operations of our business, owning KPIs, executional levers and coordinating the implementation of cross collaboration projects.

**Be a part of a team where you will**:

- Be the maximum responsible of the Worldwide execution operation on shift
- Improve the global operations by taking business impactful actions in real time
- Ensure that the full Glovo operation is always stable, managing ad hoc incidents
- Define and lead the day strategy of Glovo operation
- Manage the Real Time Operations team of agents in the Control Center
- Lead and coordinate all the Local Language actions teams (Vendors)
- Lead and coordinate the emergencies in the operation
- Be the point of contact for main actors during the execution
- Inform the main stakeholders on relevant situation of the operation
- Lead the execution of special operations in Glovo
- Train, mentor and guide your reports
- Ensure employee productivity and adherence to processes
- Monitor efficiency of processes
- Lead by example by being incredibly truth seeking, making data-driven decisions, and setting the high standards for your team
- Plan your team's shifts and ensure the operations are always covered
- Have ownership of decision making
- Commit to contributing to Glovo's growth, getting the job done
- Work with different departments worldwide
- Bring the Real Time Operations team to the next level

**You have**:

- 2+ years of experience in Supply Operations
- 2+ years of experience managing teams
- The skills to manage the big picture and the smallest details.
- Capability to make business oriented decisions
- Experience in KPIs trend tracking
- Availability to work in rotational shifts, including weekends, nights and holidays
- Problem solver, proactive, with a strategic mindset
- Workforce management knowledge
- Excellent communication skills
- SQL knowledge and proficiency in Excel are a plus
- C1 English
- Other languages such as Spanish, Portuguese, Italian, French, Arabic, Romanian, Russian, Polish and Ukrainian are a plus- An empathetic, inclusive and curious attitude

**Experience our Glovo Life benefits**:
- Enticing equity plan (if applicable)- Top-notch private health insurance- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders- Discounted gym memberships- Flexible time off (take the time you need) and hybrid working model (own your time)- Enhanced parental leave including nursery support- Online therapy and wellbeing benefit- External learning budget

**What you'll find when working at Glovo**:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you

Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook


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