Customer Care Assistant

hace 4 semanas

Barcelona, España SAYE A tiempo completo

**Description**:
We are looking for a Customer Care Assistant to join our team in Barcelona in order to keep improving our clients' experience. It is
**a part-time internship position** with the possibility of immediate incorporation.

**Main Responsabilities**:
The main responsibility will be being the official backup of our Customer Care Specialist with the following tasks:

- Manage online orders, returns and refunds in Shopify.
- Turn problems into solutions and happiness.
- Attentive to customers enquiries, feedback and complaints.
- Help define new processes and best practices to optimize our customer service.
- Follow up any pending case and resolve them at the fastest, earliest possible time.
- Help to improve our customer experience day by day.
- Be essential for the loyalty of our customers.
- Be the voice of our customers in the company.

**Background / experience**:

- Experience in a similar role is a plus.
- Spanish and English: very high level (minimum C1).
- High adaptability to new work platforms.
- Basic knowledge of Excel.
- Previous experience in the use of Shopify, Zoho Desk and Hubspot tickets will be valued.

**Other Caracteristics**:

- Honest and transparent, with positive energy and desire to work with our young team.
- Interest and knowledge in sustainable fashion.
- Excellent communication and negotiation skills.
- Flexible with the work schedule.

**What do we offer**:

- **Part time internship contract **(20h per week) in the city of Barcelona, Spain.
- Flexible working hours.
- Possibility for a fully remote contract from Spain.
- Startup structure: a young team (average 27 years old) with a very good working environment.
- Be part of the first 25 team members of a growing sustainable and vegan fashion brand.
- Bright and well located office in Poblenou.
- Monthly team building activities.
- Holiday extra benefits such as +1 day on your birthday week.
- Barista coffee maker at the office. The best coffee in town

**About us**:
SAYE is a young vegan sneaker brand born in Barcelona. Thanks to a successful crowdfunding campaign we produced our first 5.000 sneakers and became the most funded spanish fashion company in Kickstarter history. Five years later, we’ve sold more than 190.000 sneakers to more than 120 countries and planted more than 290.000 trees worldwide.

Our goal is to serve you with cool products that you will want to wear for years, while continuing to:

- Ease the change towards a more environmentally conscious lifestyle through our vegan & sustainable sneakers.
- Leading with fair working conditions, producing only in certified factories.
- Work against deforestation and empower local communities, planting 2 trees for each sale of sneakers.

Referring to the team, we would like to share some information:

- We are 23 team members and more than the half of them are both women and in command positions.
- Our team is very young. The current average age is 27 years old.
- Nearly 40% were born outside of Spain. 9 different countries are represented within 3 diverse continents.

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