French-speaking Customer Service and Sales

hace 3 semanas


Barcelona, España Multilingual Jobs Worldwide A tiempo completo

**Job details**:

- Posted 08 November 2023
- LocationBarcelona
- Discipline Customer Service
- Reference37033
- Contact NameLaura Montiel

**Job description**:
Voulez-vous faire passer votre carrière au niveau supérieur ?

Si vous êtes une personne audacieuse, forte d'esprit, désireuse d'apprendre et qui n'accepte pas non comme réponse, notre bureau de Barcelone a une opportunité passionnante pour VOUS

**L'entreprise**:
Notre client fait en sorte que tout le monde compte. Pour vous. Pour nos marques. Et pour les centaines de milliers de clients dont nous nous occupons. Notre client est le leader du marché européen dans le secteur des fournisseurs de solutions d'entreprise et est composé de personnes inspirées qui s'efforcent de créer d'excellentes expériences client pour certaines des marques les plus passionnantes du monde. Si vous êtes partant, vous rejoindrez une équipe performante dont vous pourrez être fier et créerez des moments significatifs, des moments qui comptent pour les clients et les consommateurs.

**Responsabilités**:

- Gérer principalement l'activité entrante (appels, mails...) des demandes des clients après la vente.
- Réponse rapide et efficace aux demandes entrantes
- Appels sortants si nécessaire pour résoudre les problèmes avec les clients et les différentes unités d'affaires internes.
- Création de devis et suivi avec vente croisée / vente incitative et une attitude proactive et de service.
- S'assurer que la connaissance personnelle du portefeuille de magasins et des processus d'après-vente est maintenue.
- Initier et gérer les tâches liées à l'après-vente pour les clients, notamment les annulations de commandes, la gestion des réclamations, le suivi des commandes et des livraisons, les demandes de remboursement et les escalades à l'aide de plusieurs outils, tels que CRM et Order Status Suite, avec une approche de haute qualité, efficace et centrée sur le client.

**Ce que nous offrons**:

- Une opportunité à long terme.
- Salaire : 19.000 euros brut/an + jusqu'à 2.000 euros brut/an de bonus.
- Carte repas et assurance médicale
- Temps plein - lundi à vendredi (09:00 - 18:00)
- Formation initiale et continue.
- Programme de développement interne.
- Remises pour les employés.

**La vie dans l'entreprise...**
- Travailler avec des personnes aventureuses de plus de 29 nationalités.
- Développement personnel et professionnel.
- Un environnement de travail formidable, une approche dynamique et jeune, avec de véritables opportunités de carrière.

**Qui recherchons-nous ?**
- Candidats dont la langue maternelle est le Français et qui parlent couramment l'Anglais. L'espagnol est un atout.
- Connaissance des techniques de vente (up-/cross-selling, traitement des objections, etc)
- Avoir de solides connaissances en matière de communication et intérêt pour l'IT
- Minimum d'un an d'expérience pertinente
- Compétences exceptionnelles en matière de contact avec les clients et d'assistance à la clientèle
- Vous êtes orienté(e) vers les objectifs, motivé(e) et autonome

De plus, si vous vous montrez sociable et facile à vivre, nous pouvons vous assurer une grande intégration dans l'équipe.

**A propos de Multilingual Jobs Worldwide**:
Nous sommes une agence spécialisée dans le recrutement multilingue de premier plan, mettant en relation des talents européens avec des entreprises du monde entier.

Multilingual Jobs Worldwide est une agence de recrutement linguistique de premier plan en Europe, qui met en relation les emplois les plus passionnants avec les talents multilingues. Au cours des deux dernières années, nous avons recruté et aidé plus de 1000 locuteurs multilingues à trouver l'emploi de leurs rêves chez nos partenaires dans plus de 28 pays différents.


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