German speaking – Customer Service and Sales Representative
hace 4 semanas
Introduction
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures. As a candidate, you are maybe looking for your first job, or a change in your path or a company to develop a great career. You can be in search of forever or just a while, whatever your drive, we have a place for you, and we will help you develop your knowledge and skills to help you excel at your goals. Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix+Webhelp As an employer, we are both multicultural and familiar, innovative and culturally focused, we are many and we are one (team). We want to make sure our game
Responsibilities
Why join us
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a German-speaking – Customer Service and Sales Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
What you’ll experience with us
As a Customer Service and Sales Representative in our team, you will:
- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
- Fast and effective response to inbound queries
- Make outbound calls when necessary to solve issues with customers and different internal business units
- Create quotes and follow up with cross selling / up selling and a proactive and service attitude
- Ensure personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
Qualifications
We’ll be a great match if you:
- Are native or proficient in German and have an advanced level of English
- Have strong communication skills
- Have some knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Are customer driven, motivated to work in sales, achievement and target oriented
- Have IT knowledge and technical understanding
- Have minimum of 1 year relevant experience
- Have a strong personal interest & curiosity in IT products and applications
- Have real capability to listen to customers
- Are able to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Incentives
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
-Full-time contract, 39 hours/week: Monday – Friday from 08:30 to 17:30
-Competitive salary and performance bonus
-Great office location in Barcelona
-Friends hunting (referral) bonus
-Full paid training about the company and the project you will be working on
-Career development program and specialized courses
Contact information
Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.
If this sounds like you, join us
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