HR Service Center Leader

hace 1 mes


Avilés Asturias provincia, España Corteva A tiempo completo

**Description**:** Who are we, and what do we do?**

This position leads the EMEA Human Resources Service Center (HRSC) - the team that supports EMEA employee and leader HR inquiry; EMEA HR data management, EMEA benefits administration, and Global Mobility. This is a key strategic role in the HR function, leader of a large team, and will partner with other teams to advance operational excellence within the HRSC. This position will be an active part of the EMEA Regional Leadership Team, the Global HR Operations Leadership Team, and the Asturias Site Leadership Team.

**Responsibilities**:

- Team Management: Lead the EMEA HR Service Center team to provide services with a high degree of accuracy and timeliness. Build and maintain a strong team through effective recruiting, training, coaching, team building, and succession planning. This position will have direct reports that are also people leaders.
- Performance and Operational Standards: Accountable for delivering HR services against the internal provisions of the agreed SLA's/KPI's. Ensure that all functions within the HRSC meet established targets through continuous evaluation, quality assurance, and focused improvement efforts.
- Relationship Management: Strong partner to the EMEA regional HR team, global HR Operations team, HR technology team, and HR Centers of Excellence. Responsible to communicate with leaders and service providers to ensure that decisions, processes and actions promote the desired operational outcomes of the HR Service Delivery Model. Is an active participant of the Regional HR Leadership Team, Global HRSC Operations Team, and Asturias Site Leadership Team.
- HRSC Policy/Procedures: Maintain and administers enterprise level HR service policies and procedures in accordance with internal audit, HR, and service center governance / control criteria. Responsible for escalation management.
- Legal Compliance: Is responsible for ensuring that HR operational services are delivered in accordance with all Legal and Regulatory needs for the HR transactional processes. Ensure compliance with relevant data privacy and data protection policies and regulations.
- Reporting: Is accountable for ensuring all HR reports impacting operations and as required by EU and local governments are completed as per the process design.
- Desired Outcomes: Oversees all activities provided by HRSC including business process service quality, compliance, and project management for all HRSC transition and program initiatives.

LI-OB1 #LI-Hybrid

**Qualifications**:** Education**
- Bachelor's or Master's Degree in Human Resources, Business Administration, Operations Management, Finance, Engineering or related field required.

**Experience**
- Minimum of five to ten (5-10) years in a Leadership role within Service Center operations or relevant HR or leadership experience.
- HR experience preferred.
- Knowledge and experience in people management, financial management, and business decision-making is required.
- Experience in managing broad based HR services with a large size company and or service provider is preferred.
- Proven executive level competencies specifically leadership, communications, partnerships, collaboration, process and change management.
- Experience in managing outsourced service providers.
- Previous global or international experience preferred.

**Skills and Competencies**
- Client services focus
- Budget management
- Project management
- Strong business acumen
- Analytical/decision making
- Superior verbal and written communication skills
- Ability to manage and lead others and exerting personal influence
- Strong interpersonal skills
- Ability to build value based relationships
- Strong team development skills
- Results oriented
- Innovative
- Leader
- Change agent
- Resilient
- Not afraid to challenge and/or question appropriately
- Adaptable/Flexible
- Fluent Spanish and English language skills



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