Support Center

hace 6 meses


Alburquerque Badajoz provincia, España Contact Government Services, LLC A tiempo completo

Support Center (Service Desk) Manager

Employment Type: Full Time, Mid-level

Department: Information Technology

CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.

Qualifications:

- Experience in one of the following disciplines: Information Systems, Information Technology,

Engineering, Management/Business Management, or Computer Science.
- Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award.
- Demonstrated experience re‐engineering or setting up service desks according to industry best practices.
- Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment.
- Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity.
- Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.
- Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness.
- Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques.
- Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs.
- Demonstrated experience developing a customer care philosophy that ensures customer satisfaction.
- Demonstrated experience analyzing service desk performance through various statistical and reporting methods.
- Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy.
- Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards.

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation

Explore additional job opportunities with CGS on our Job Board:



  • Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    **Bilingual Customer Service Representative** Employment Type: Full Time, Entry Level Department: Customer Service CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. **Skills and attributes for success**: - Use a knowledge base and follow standard...


  • Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States...


  • Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    **FHA Mortgage Servicing Representative** Employment Type: Full Time, Entry Level Department: Customer Service CGS is seeking an FHA Mortgage Servicing Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. **Skills and attributes for success**: - Use your knowledge of mortgage servicing to...

  • Clerical Worker

    hace 7 meses


    Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As a Clerical Worker, you will play a key role in supporting various aspects of the company's portfolio. Skills and attributes for success: - Under the...


  • Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    Virtualization and Cloud Engineer Employment Type: Full-Time, Experienced Level Department: Technology Support As a CGS principal-level Virtualization and Cloud engineer, you will be required to have an understanding of the design, configuration, and management of an enterprise using VMware vSphere 6.5 - 6.7. You should have an understanding of cloud...


  • Madrid provincia, España Sharp Brains Ltd A tiempo completo

    **Job Requirements**: 1. Good general understanding of IT principles such as Networks, Hardware and Domains. 2. Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support. 3. Knowledge of server/client operations in a domain environment including Active...


  • A Coruña, A Coruña provincia, España Amazon EU SARL (Spain Branch) - C16 A tiempo completo

    People and Team management Networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience **Windows Server technologies**: AD, DFS, Print Services, SCCM experience Technical support experience Corporate setting Windows, Mac or Linux Operating systems support experience Bachelor's degree in IT, computer science or equivalent Experience with networking...


  • 08191 Rubí, Barcelona provincia, España Submer A tiempo completo

    **Location & work modality**:Rubí, Barcelona. #LI-Hybrid **Type of Contract**: Full Time / Permanent **About Submer** The best way to introduce you to Submer is undoubtedly through our values: Sustainable, Unique, Bold, Making Sense, Empathetic and Reliable. If these resonate with you we're sure you will find your place here in no time. Our...


  • Málaga, Málaga provincia, España EPAM Systems A tiempo completo

    Are you ready to lead the charge in data innovation? We're looking for a visionary Principal Data Architect to drive our Databricks Center of Excellence in Spain. In this critical role, you will drive the creation of the center, foster key technical partnerships and deliver tailored analytics solutions that meet our clients' unique needs. With your deep...


  • Illescas, Toledo provincia, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    Knowledge in MS Office - in particular MS Excel Knowledge of ERP systems (e.g. SAP, ORACLE, Coupa) in large organizations Advanced proficiency in Spanish (B2/C1 Common European Framework of Reference, CEFR). At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If...

  • Data Center Manager

    hace 6 meses


    Huesca, Huesca provincia, España Amazon Data Services Spain, S.L. A tiempo completo

    An engineering degree or equivalent. - 5+ years of relevant engineering experience managing large scale services. - At least 3 years building strong, successful technical teams in a similar culture. - High degree of organization and detail-orientation. - Excellent written and verbal communications skills. - Proven track record of success in delivering...

  • Service Desk

    hace 2 meses


    28223 Pozuelo de Alarcón, Madrid provincia, España The Cigna Group A tiempo completo

    **About Cigna** Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions. We are going through an exciting period of expansion; at the...


  • 08174 Sant Cugat del Vallès, Barcelona provincia, España Hewlett Packard A tiempo completo

    The HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders we have been able to consolidate as technology innovators, market disrupters and profit generators for our customers. The Sales Operations...


  • Cerdanyola del Vallès, Barcelona provincia, España ALBA Synchrotron A tiempo completo

    **Reference** 2023-FIX-41 **Deadline** 15/12/2024 **Division** Experiments - Institution - ALBA is the Spanish synchrotron light source, a large research infrastructure operating ten beamlines, complementary facilities, and an Electron Microscopy Center, this last in partnership with other institutions. Currently constructing multiple more beamlines,...


  • Badajoz, España Cataloxy A tiempo completo

    Helpdesk Agent French/English based in Tenerife Location: Las Palmas de Gran CanariaSalary: To be agreedSummary Information Position: Helpdesk Agent French/English based in TenerifePublished: 13.12.2024Valid until: 31.12.2024 Area: Staffing/Employment AgenciesWorking Hours: Full-timeGender: IndifferentCompany: IberempleosJob Description Do you speak French...


  • Donostia-San Sebastián, Guipúzcoa provincia, España BCBL Basque Center on Cognition, Brain & Language A tiempo completo

    **INFORMATION ABOUT THE POSITION** - **Position**: BCBL Lab Department Receptionist - **Number of vacancies**: 1 - **Department**:Lab - **Location**: Spain > San Sebastian - **Type of contract/Duration of Contract**: We offer an initial contract for 2 years, with the possibility of upgrading to permanent contract. - **Job Status**:Full-time - **Hours per...

  • Executive Assistant

    hace 7 meses


    Girona provincia, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    **Required qualifications**: - Proficient English and Spanish - Significant previous experience working as an Executive/Personal Assistant, in aiding individuals at Director and/or Senior Manager levels, - Solid proficiency in the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel), - Ability to prioritise and handle multiple assignments at any given...

  • Language Assistant

    hace 1 mes


    23009 Jaén, Jaén provincia, España B1 B2 Academy A tiempo completo

    We are looking for a dedicated, passionate and committed language assistant for a vocational training center, to support the teaching staff. Tipo de puesto: Media jornada Horario: - De lunes a viernes Ubicación del trabajo: Empleo presencial


  • Donostia-San Sebastián, Guipúzcoa provincia, España BCBL Basque Center on Cognition, Brain & Language A tiempo completo

    **INFORMATION ABOUT THE POSITION** - **Position**: Postdoctoral Researcher - **Researcher Profile**: Recognised Researcher (R2 - PhD holders or equivalent who are not yet fully independent) - **Number of vacancies**: 1 - **Location**: Spain > San Sebastian - **Research Field**: Psychology > Cognition and Language - **Type of contract/Duration of Contract**:...

  • HR Partner

    hace 20 horas


    Girona provincia, España AMZN Spain Fulfillment, S.L.U. A tiempo completo

    Basic Qualifications - Bachelor's Degree or equivalent post-secondary qualification - Experience with MS Office Suite, specifically Intermediate Excel knowledge - Fluent command of Spanish and English, in both written and verbal form - Knowledge of Human Resource Information Systems (HRIS) and employment law - Ability to collect, collate and analyze...